Customs Brokerage Operations Specialist

A.P. Moller - Maersk; United States; On-site; USD 56,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401k Match

Job summary

Maersk is seeking a CHB Operations Associate to manage end‑to‑end customs brokerage operations for a portfolio of accounts. You will partner with customers, carriers, and government agencies to ensure compliance and timely imports, while maintaining documentation and reporting.

The role is suited to someone who thrives in a fast‑paced, detail‑oriented environment and values cross‑functional collaboration. Responsibilities include processing U.S.

Qualifications

• 6–12 months of customs brokerage or related industry experience
• At least 2 years in a CHB or operational support environment preferred
• Strong verbal and written communication skills
• Highly organized and detail‑oriented, able to work under pressure
• Ability to manage multiple priorities in a fast‑paced environment
• Team‑focused mindset with ownership and accountability
• Customs House Broker License preferred but not required

Responsibilities

• Serve as a trusted point of contact for customers, responding to questions and providing timely, accurate shipment updates
• Prepare and process U.S. Customs entries and Partner Government Agency (PGA) filings, ensuring full regulatory compliance
• Open and manage entry files in alignment with defined KPIs and service standards
• Coordinate shipment clearance with freight forwarders, steamship lines, airlines, and container freight stations (CFS) to ensure timely release
• Track and trace inbound shipments from port or airport through final delivery
• Ensure all required documentation and entry packages are accurately uploaded into operating systems
• Complete customer billing, delivery orders, and required operational reports
• Maintain and update customer SOPs as needed
• Collaborate closely with teammates and cross‑functional partners to support coverage, cross‑training, and peak‑volume needs

Skills

Customer service

Attention to detail

Communication

Organizational skills

Team collaboration

Education

Bachelor’s degree preferred

Job description

Maersk is seeking a CHB Operations Associate to manage end‑to‑end customs brokerage operations for a portfolio of accounts. You will partner with customers, carriers, and government agencies to ensure compliance and timely imports, while maintaining documentation and reporting.

The role is suited to someone who thrives in a fast‑paced, detail‑oriented environment and values cross‑functional collaboration. Responsibilities include processing U.S.