Customs Brokerage Operations Lead

GEODIS

Philadelphia (Philadelphia County)

On-site

USD 85,000 - 110,000

Full time

38 hours ago

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Job summary

GEODIS is seeking a Customs Brokerage Operations Manager - Freight Forwarding in Philadelphia to lead import/export operations, ensure compliance, and drive profitability. You will coordinate daily team activities, troubleshoot root causes, and maintain customer relationships.

The role requires 4–7 years in the industry, a preferred Licensed Customs Broker, and strong MS Office proficiency to produce reports and SOPs.

Qualifications

4–7 years relevant experience in customs/brokerage or related field.
Licensed Customs Broker strongly preferred.
Proficient with Microsoft Word, Excel, Outlook and PowerPoint.
Ability to read, analyze, and interpret general business material and regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to solve complex problems.
Ability to interpret a variety of instructions.

Responsibilities

Direct import/export operations within the department to ensure compliance and profitability.
Facilitate daily team communication and support issue resolution.
Lead troubleshooting and root-cause analysis with implementation of solutions.
Monitor team productivity and assign accounts or workload.
On-board new customers and maintain customer relationships.
Manage hiring, training, evaluation, coaching and time/attendance for the team.
Review daily financial and operational reports to identify errors.
Maintain SOPs for customers.