Customs Brokerage Operations Lead - Freight Forwarding

Material Handling Resources, LLC; Philadelphia, Northern (Philadelphia County, KY); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive pay

Flexible schedules

On-demand pay

Healthcare benefits

Paid time off

Safety first

Career development

Job summary

GEODIS in Philadelphia is seeking a Customs Brokerage Operations Manager - Freight Forwarding to direct import/export operations, ensuring compliant, productive, and profitable performance. You will supervise and develop the team, maintain SOPs, and coordinate with customers and internal partners.

The ideal candidate has 4–7 years in the industry, a licensed customs broker preferred, and strong proficiency with Microsoft Office.

Qualifications

• Minimum 4 to 7 years relevant experience and/or training in the industry; or an equivalent combination of education and experience.
• Licensed Customs Broker strongly preferred.
• Must be computer literate with MS Office and ability to read and interpret complex procedures.

Responsibilities

• Facilitate daily communication with teammates, providing support to resolve day to day issues and escalations.
• Lead troubleshooting efforts that analyze root causes and implement solutions.
• Monitors team productivity and assigns new accounts or daily workload.
• On-boarding new customers and maintaining customer relationships.
• Manages employees including interviewing, training, evaluation and coaching, and time/attendance.

Skills

Leadership

Problem solving

Communication

Analytical skills

Tools

Microsoft Word

Excel

Outlook

PowerPoint

Job description

GEODIS in Philadelphia is seeking a Customs Brokerage Operations Manager - Freight Forwarding to direct import/export operations, ensuring compliant, productive, and profitable performance. You will supervise and develop the team, maintain SOPs, and coordinate with customers and internal partners.

The ideal candidate has 4–7 years in the industry, a licensed customs broker preferred, and strong proficiency with Microsoft Office.