Senior Customs & Freight Operations Lead

GEODIS; Philadelphia, Northern (Philadelphia County, KY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Bonus opportunities

Flexible scheduling options

On-demand pay

Telemedicine and health coverage

Paid holidays and PTO

Career growth opportunities

Job summary

GEODIS in the United States is seeking a Customs Brokerage Operations Manager - Freight Forwarding to direct import/export operations, ensure compliance, and drive productive performance across the station.

You will lead a team, onboard new customers, maintain relationships, and ensure adherence to SOPs, while leveraging MS Office tools and regulatory knowledge to resolve issues and improve efficiency. This role offers growth within a global logistics leader.

Qualifications

• 4–7 years of relevant experience in customs brokerage or freight forwarding.
• Licensed Customs Broker strongly preferred.
• Proficient with Microsoft Word, Excel, Outlook and PowerPoint.
• Ability to read and interpret regulations and write reports.

Responsibilities

• Direct the import/export operations to ensure compliant, productive performance.
• Lead troubleshooting and resolve operational issues with root-cause analysis.
• Monitor team productivity and assign daily workload.
• On-board new customers and maintain strong client relationships.
• Oversee hiring, training, evaluation, and coaching of team members.
• Review daily and financial reports to minimize errors.
• Maintain SOPs for customers.

Skills

Team leadership

Customer relationship management

Problem solving

Regulatory compliance

Education

Licensed Customs Broker

Tools

Microsoft Word

Excel

Outlook

PowerPoint

Job description

GEODIS in the United States is seeking a Customs Brokerage Operations Manager - Freight Forwarding to direct import/export operations, ensure compliance, and drive productive performance across the station.

You will lead a team, onboard new customers, maintain relationships, and ensure adherence to SOPs, while leveraging MS Office tools and regulatory knowledge to resolve issues and improve efficiency. This role offers growth within a global logistics leader.