Customer Value Architect: Grid ROI & Growth

Neara; San Francisco (CA); On-site; USD 140,000 - 210,000; Full time

Benefits offered by this job

ESOP

Career development

Meritocratic culture

Growth opportunities

Impactful work

Job summary

Neara is hiring a Customer Value Architect to work with our highest value customers, translating Neara solutions into measurable ROI and driving adoption across their organisations. You will build deep industry knowledge, engage on-site, and become a trusted advisor on how Neara can reduce risk and optimise investments.

You will collaborate with Sales and Deployment to ensure value is demonstrated and sustained, with a strong focus on customer outcomes and measurable growth across continents.

Qualifications

• Significant experience with enterprise account engagement, strategy and client management, ideally within a large consulting organization.
• Familiarity with enterprise software platforms and deployments.
• Experience in software engineering or other relevant technical experience.
• Experience in developing tangible customer value and ROI frameworks that map to client strategic and business priorities.
• Strong communication skills; able to explain complex topics clearly.

Responsibilities

• Develop a strong understanding of Neara platform to translate functionality into customer value.
• Work directly with customers, including on-site engagements, to drive platform adoption.
• Ensure Neara solutions delivered are within scope and deliver identified business outcomes.
• Understand customer strategic goals to provide guidance on where Neara adds value.
• Act as a trusted commercial and technical advisor embedding Neara into customer workflows.
• Collaborate with Sales and Deployment teams to drive happiness, adoption, and growth.
• Design and deliver focused training sessions aligned with customer goals.
• Identify emerging client needs and inform account strategies and growth opportunities.

Skills

Enterprise account management

Enterprise software

Software engineering experience

ROI frameworks

Communication skills

Tools

Macros

Programming languages

Job description

Neara is hiring a Customer Value Architect to work with our highest value customers, translating Neara solutions into measurable ROI and driving adoption across their organisations. You will build deep industry knowledge, engage on-site, and become a trusted advisor on how Neara can reduce risk and optimise investments.

You will collaborate with Sales and Deployment to ensure value is demonstrated and sustained, with a strong focus on customer outcomes and measurable growth across continents.