Strategic Customer Value & ROI Architect

Neara Group; Seattle (WA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary + ESOP

Career development opportunities

Meritocratic culture

Meaningful problems to solve

Growth opportunities

Job summary

Neara is seeking a Customer Value Architect to work directly with our highest value customers, translating Neara solutions into quantifiable ROI and driving adoption across platforms. You will spend meaningful time on-site with customers to embed Neara capabilities and define success metrics that map to strategic goals.

You will collaborate with Sales and Deployment, develop business cases, and help customers expand usage across solutions while delivering measurable value and strong stakeholder

Qualifications

• Significant experience with enterprise account engagement, strategy and client management, ideally within a large consulting organization.
• Familiarity with enterprise software platforms and deployments.
• Experience in software engineering or other relevant technical experience.
• Experience in developing tangible customer value and ROI frameworks that map to client strategic and business priorities.
• Strong communication skills, you can explain complex topics clearly.
• Strong critical thinking capabilities, you can translate back from customer outcomes to technical solutions.
• Strong external stakeholder engagement skills, including the ability to build trusted relationships.
• A proactive problem-solver who enjoys finding creative solutions to solve customer pain points or enable commercial opportunities.
• Skilled in programming, data integration, and utilizing tools like macros and various software languages to create tailored solutions.
• Experience within infrastructure, and specifically the energy sector, is a plus but not essential.
• Willing to travel monthly.

Responsibilities

• Develop a strong understanding of, and proficiency with, the Neara software platform in order to translate its functionality and value to customers.
• Work directly and closely with customers, including meaningful time on-site with customers to drive and embed platform adoption and ensure success.
• Ensure that Neara solutions adopted by customers are delivered as contracted and achieve identified business outcomes.
• Develop a deep understanding of customer strategic imperatives to guide Neara solutions.
• Serve as a trusted commercial and technical advisor, embedding Neara within customer workflows and change management.
• Collaborate to define and deliver business cases and ROI metrics with value delivery reviews.
• Identify opportunities to expand Neara usage into other solutions by uncovering new business drivers.
• Engage a broad stakeholder audience to build credible relationships and trust.
• Collaborate with Sales and Deployment to drive happiness, adoption, growth, and measurable value demonstrations.
• Design and deliver training sessions and workshops aligned with customer goals.
• Identify emerging needs and inform account strategies with Sales and Deployment.

Skills

Enterprise accounts

Strategic planning

Client management

Communication

Critical thinking

Problem solving

Stakeholder engagement

Go-to-market collaboration

Tools

Programming

Data integration

Macros

Software languages

Job description

Neara is seeking a Customer Value Architect to work directly with our highest value customers, translating Neara solutions into quantifiable ROI and driving adoption across platforms. You will spend meaningful time on-site with customers to embed Neara capabilities and define success metrics that map to strategic goals.

You will collaborate with Sales and Deployment, develop business cases, and help customers expand usage across solutions while delivering measurable value and strong stakeholder