Customer Success & Support Intern: Data, AI & Ops

Harris Computer; Virginia (MN); On-site; USD 30,000 - 34,000; Part time

Job summary

eScholar is seeking a Customer Support/ Customer Success Intern to rotate across Customer Support, Product Management, and Customer Success. You will gain hands-on experience with incident management, data workflows, and AI-enabled productivity tools.

You will collaborate with engineering and customer-facing teams to improve support processes, prepare customer materials, and assist in account coordination. Prior internship exposure to education sector is valued.

Qualifications

• Proficient in SQL.
• Experience with AWS Quicksight, Microsoft Power BI, Tableau, and others.
• Experience with Python and other programming languages.
• Experience with AWS or Azure cloud-hosted applications.
• Experience or strong interest in AI-enabled productivity tools, support operations, process improvement, and customer success/account management functions.
• Experience with version control and functional testing.
• Experience with SQL Server, Postgres and Oracle.
• Experience creating technical documentation.
• Some prior experience with the education sector through internships.

Responsibilities

• Work closely with Customer Support, Product Management, and Customer Success teams to understand eScholar products and processes.
• Provide technical support to customers and assist in incident management.
• Identify opportunities to improve incident intake, issue tracking, and reporting workflows.
• Participate in testing and continuous improvement of support processes and internal tools.
• Experiment with AI-enabled tools to improve reporting, knowledge management, and triage.
• Assist in customer success activities like preparing materials and tracking follow-ups.
• Contribute to account reviews and cross-functional coordination to support customer outcomes.
• Participate in design sessions and gather end-user requirements for data pipelines.

Skills

SQL

Python

AI tools

Version control

Technical documentation

Education sector internship

AWS/Azure cloud

Education

BA/BS in Computer Science or related field

Tools

AWS Quicksight

Power BI

Tableau

SQL Server

Postgres

Oracle

Git

Job description

eScholar is seeking a Customer Support/ Customer Success Intern to rotate across Customer Support, Product Management, and Customer Success. You will gain hands-on experience with incident management, data workflows, and AI-enabled productivity tools.

You will collaborate with engineering and customer-facing teams to improve support processes, prepare customer materials, and assist in account coordination. Prior internship exposure to education sector is valued.