Customer Support & Success Intern (AI & Data Ops)

Harris Computer; Maryland; On-site; USD 30,000 - 34,000; Full time

Job summary

eScholar Customer Support is looking for an exceptional talent to become our Customer Support/ Customer Success Intern. In this role, our intern will participate in rotations with focus areas: Customer Support, Product Management, and Customer Success.

You will work closely with cross-functional teams, provide technical support, help manage incidents, and contribute to process improvements using AI-enabled tools.

Qualifications

• Proficient in SQL.
• Experience with AWS Quicksight, Power BI, Tableau.
• Experience with Python and other programming languages.
• Experience with AWS or Azure cloud-hosted applications.
• Experience or strong interest in AI-enabled productivity tools, support operations, and customer success.
• Experience with version control and functional testing.
• Experience with SQL Server, Postgres and Oracle.
• Some prior experience with the education sector through internships.

Responsibilities

• Work closely with the Customer Support, Product Management, and Customer Success teams to understand products and processes.
• Provide technical support and help manage incoming issues through the incident management system.
• Identify opportunities to improve incident intake, tracking, reporting, knowledge capture, and workflow efficiency.
• Participate in testing and continuous improvement efforts related to support processes and tools.
• Experiment with AI-enabled tools to improve reporting, knowledge management, and team productivity.

Skills

SQL

Python

AI tools

Analytical thinking

Communication

Team collaboration

Version control

Education

BA/BS degree in Computer Science or related field

Tools

AWS Quicksight

Power BI

Tableau

SQL Server

PostgreSQL

Oracle

Azure

Git

Job description

eScholar Customer Support is looking for an exceptional talent to become our Customer Support/ Customer Success Intern. In this role, our intern will participate in rotations with focus areas: Customer Support, Product Management, and Customer Success.

You will work closely with cross-functional teams, provide technical support, help manage incidents, and contribute to process improvements using AI-enabled tools.