Customer Success & Support Intern: AI, Data & Product

Harris Computer; West Virginia; On-site; USD 30,307 - 34,440; Part time

Job summary

eScholar is offering a Customer Support/Customer Success Intern role in the United States. You will rotate through Customer Support, Product Management, and Customer Success, gaining hands-on experience with data, reporting, and process improvement.

You will work closely with multiple teams, solve real-world data problems, and help optimize incident management and customer workflows using AI-enabled tools. This internship emphasizes learning, collaboration, and practical impact.

Qualifications

• Proficient in SQL and incident management processes.
• Experience with BI tools (Power BI/Tableau) and AWS Quicksight.
• Experience with Python and cloud-hosted apps (AWS/Azure).
• Familiarity with AI-enabled productivity tools and support operations.
• Experience with version control and testing.
• Experience with SQL Server, Postgres, Oracle.
• Previous internship in the education sector.

Responsibilities

• Work with the Customer Support, Product Management, and Customer Success teams to understand products and processes.
• Provide technical support and manage issues through the incident management system.
• Identify opportunities to improve incident intake, issue tracking, reporting, knowledge capture, and workflow.
• Participate in testing and continuous improvement of support processes and tools.
• Experiment with AI-enabled tools to improve reporting, knowledge management, and productivity.
• Support Customer Success and account management activities like preparing materials and tracking follow-ups.
• Participate in customer success planning, including account reviews and adoption discussions.
• Attend design sessions and gather end-user requirements for data pipelines and ETL.
• Use data to identify data quality issues and address in ETL routines.

Skills

SQL

AWS Quicksight

Power BI

Tableau

Python

Cloud platforms

AI tools

Version control

SQL Server

PostgreSQL

Oracle

Documentation

Education sector

Education

Bachelor's in CS

Job description

eScholar is offering a Customer Support/Customer Success Intern role in the United States. You will rotate through Customer Support, Product Management, and Customer Success, gaining hands-on experience with data, reporting, and process improvement.

You will work closely with multiple teams, solve real-world data problems, and help optimize incident management and customer workflows using AI-enabled tools. This internship emphasizes learning, collaboration, and practical impact.