Customer Support and Success Intern (AI & Ops Rotations)

Harris Computer; Kentucky; Presencial; USD 30 307 - 34 440; Tempo integral

Resumo da oferta

eScholar is seeking a Customer Support/Customer Success Intern to participate in rotations across Customer Support, Product Management, and Customer Success. You will work closely with teams to understand products and processes, provide technical support, and help improve incident management and reporting.

This internship emphasizes data analysis, AI-enabled tooling, and cross-functional coordination. You will gain experience in customer success planning, data pipelines, and contributing to

Qualificações

• Proficient in SQL and data analysis for data pipelines and reporting.
• Experience with Python and other programming languages.
• Experience with version control and functional testing.
• Experience with AWS Quicksight, Power BI, Tableau.
• Familiarity with SQL Server, Postgres and Oracle.
• Pursuing a BA/BS degree in CS or related field.
• Experience in or exposure to the education sector.

Responsabilidades

• Collaborate with Customer Support, Product Management, and Customer Success to understand products and processes.
• Provide technical support to customers and help manage incidents.
• Identify opportunities to improve incident intake, tracking, reporting, and knowledge management.
• Participate in testing and process improvement for support workflows and tools.
• Experiment with AI-enabled tools to boost reporting and productivity.
• Support customer success activities: materials, follow-ups, engagement tracking, coordination.
• Participate in customer success planning and account reviews.

Conhecimentos

SQL

Python

Version control

Analytical thinking

Education sector experience

Formação académica

BA/BS in Computer Science or related field

Ferramentas

AWS Quicksight

Power BI

Tableau

SQL Server

PostgreSQL

Oracle

Azure

Descrição da oferta de emprego

eScholar is seeking a Customer Support/Customer Success Intern to participate in rotations across Customer Support, Product Management, and Customer Success. You will work closely with teams to understand products and processes, provide technical support, and help improve incident management and reporting.

This internship emphasizes data analysis, AI-enabled tooling, and cross-functional coordination. You will gain experience in customer success planning, data pipelines, and contributing to