Customer Support & Success Intern - Data, AI & Automation

Harris Computer; New York (NY); On-site; USD 30,307 - 34,440; Part time

Job summary

eScholar is seeking an exceptional Customer Support/Customer Success Intern to participate in rotations across Customer Support, Product Management, and Customer Success. You will work with cross-functional teams to learn products, assist in incident management, and drive process improvements using AI-enabled tools.

Responsibilities include supporting incident intake, tracking issues, and preparing customer materials, while gaining exposure to data pipelines, reporting, and ETL troubleshooting.

Qualifications

• Proficient in SQL
• Experience with AWS Quicksight, Microsoft Power BI, Tableau, and others
• Experience with Python and other programming languages
• Experience with AWS or Azure cloud-hosted applications
• Experience or strong interest in AI-enabled productivity tools, support operations, process improvement, and customer success/account management functions
• Experience with version control and functional testing
• Experience with SQL Server, Postgres and Oracle
• Experience creating technical documentation
• Some prior experience with the education sector through internships

Responsibilities

• Work closely with the Customer Support, Product Management, and Customer Success teams to develop a sound understanding of eScholar products, customers, and internal operating processes
• Provide technical support to eScholar customers and help manage incoming support issues through eScholar’s incident management system
• Identify opportunities to enhance incident intake, issue tracking, reporting, knowledge capture, and workflow efficiency within the incident management system
• Participate in testing and continuous improvement efforts related to support processes, service workflows, and internal tools
• Experiment with AI-enabled tools and automation to improve reporting, knowledge management, issue triage, and team productivity
• Support Customer Success and account management activities such as preparing customer materials, tracking follow-up items, monitoring customer engagement, and helping coordinate internal and customer-facing actions
• Participate in customer success planning activities, including account reviews, adoption discussions, issue follow-up, and cross-functional coordination to support customer outcomes
• Participate in functional and technical design sessions
• Gather end-user requirements for data pipelines, reporting, and operational improvements
• Use various applications to analyze source system data and identify data quality issues and anomalies that must be corrected and/or handled in ETL routines

Skills

SQL

Python

Analytical thinking

Problem solving

Communication

Education

BA/BS in Computer Science or related field

Tools

AWS Quicksight

Power BI

Tableau

SQL Server

PostgreSQL

Oracle

Git

Job description

eScholar is seeking an exceptional Customer Support/Customer Success Intern to participate in rotations across Customer Support, Product Management, and Customer Success. You will work with cross-functional teams to learn products, assist in incident management, and drive process improvements using AI-enabled tools.

Responsibilities include supporting incident intake, tracking issues, and preparing customer materials, while gaining exposure to data pipelines, reporting, and ETL troubleshooting.