Customer Support & Success Intern – AI & Data

Harris Computer; South Carolina; On-site; USD 30,307 - 34,440; Full time

Job summary

eScholar is seeking a Customer Support/ Customer Success Intern to join our team in the United States. The internship offers rotations across Customer Support, Product Management, and Customer Success to build broad knowledge of our products and processes.

In this role you will work with multiple teams, provide technical support, help manage incidents, and contribute to process improvements for reporting, data quality, and automation.

Qualifications

• Proficient in SQL and data analysis.
• Experience with BI tools: AWS Quicksight, Power BI, Tableau.
• Proficiency in Python or similar languages.
• Familiarity with cloud-hosted apps on AWS or Azure.
• Interest in AI-enabled productivity tools and customer success.
• Experience with version control and basic testing.
• Experience with SQL Server, PostgreSQL, or Oracle.
• Experience creating technical documentation.
• Some prior internship in education sector.

Responsibilities

• Collaborate with support, product management, and customer success teams to understand products and processes.
• Provide technical customer support and help manage incidents in the system.
• Identify opportunities to improve incident intake, tracking, and reporting.
• Participate in testing and continuous improvement of support processes and tools.
• Experiment with AI-enabled tools to improve reporting and team productivity.
• Support customer success activities: preparing materials, follow-up items, engagement tracking.
• Participate in customer success planning, account reviews, and cross-functional coordination.
• Participate in design sessions and gather end-user requirements for data pipelines and ETL.
• Analyze source system data to identify data quality issues for ETL routines.

Skills

SQL

AWS Quicksight

Power BI

Tableau

Python

AWS/Azure Cloud Apps

AI tools interest

Version control

SQL Server/Postgres/Oracle

Technical documentation

Education sector internship

Education

BA/BS in CS or related field

Job description

eScholar is seeking a Customer Support/ Customer Success Intern to join our team in the United States. The internship offers rotations across Customer Support, Product Management, and Customer Success to build broad knowledge of our products and processes.

In this role you will work with multiple teams, provide technical support, help manage incidents, and contribute to process improvements for reporting, data quality, and automation.