Customer Support & Success Intern — AI & Data Ops

Harris Computer; Town of Texas (WI); On-site; USD 30,000 - 34,000; Full time

Job summary

eScholar is seeking an exceptional Customer Support/ Customer Success Intern to participate in rotations across Customer Support, Product Management, and Customer Success. The role focuses on understanding products, assisting customers, and improving internal processes.

You will work with cross-functional teams to manage issues, document workflows, and experiment with AI-enabled tools to boost efficiency and knowledge capture. Prior internship exposure in the education sector is valued.

Qualifications

• Proficient in SQL and data analysis.
• Experience with AWS Quicksight, Power BI or Tableau.
• Programming experience in Python or similar.
• Familiarity with cloud-hosted applications (AWS/Azure).
• Interest in AI-enabled productivity tools and support operations.
• Experience with version control and basic testing.
• Experience with SQL Server, Postgres or Oracle.
• Ability to create technical documentation.
• Some prior experience with the education sector via internships.

Responsibilities

• Work closely with Customer Support, Product Management, and Customer Success teams to understand products, customers, and processes.
• Provide technical support to customers and manage issues in the incident management system.
• Identify opportunities to improve incident intake, tracking, reporting, and knowledge capture.
• Participate in testing and continuous improvement of support processes and tools.
• Experiment with AI-enabled tools to enhance reporting and team productivity.
• Support customer success and account management activities and coordinate actions.
• Participate in customer success planning, account reviews, and cross-functional coordination.
• Attend design sessions and gather end-user requirements for data pipelines and reporting.
• Analyze source system data to identify data quality issues and ETL improvements.

Skills

SQL

AWS Quicksight

Power BI

Tableau

Python

AWS/Azure

AI tools

Version control

SQL Server / Postgres / Oracle

Technical documentation

Education sector experience

Education

BA/BS in Computer Science or related field

Tools

Git

Job description

eScholar is seeking an exceptional Customer Support/ Customer Success Intern to participate in rotations across Customer Support, Product Management, and Customer Success. The role focuses on understanding products, assisting customers, and improving internal processes.

You will work with cross-functional teams to manage issues, document workflows, and experiment with AI-enabled tools to boost efficiency and knowledge capture. Prior internship exposure in the education sector is valued.