Customer Support & Success Intern - AI-Driven Ops & Data

Harris Computer; Massachusetts; On-site; USD 30,307 - 34,440; Part time

Job summary

eScholar is seeking a Customer Support/ Customer Success Intern to participate in rotations across Customer Support, Product Management, and Customer Success. You will work closely with multiple teams to understand products, customers, and internal processes.

You will provide technical support, manage incidents, and identify opportunities to streamline workflows. The role emphasizes testing, AI-enabled tooling, and collaboration across departments to support customer outcomes.

Qualifications

• Pursuing a BA/BS in Computer Science or related field.
• Proficient in SQL.
• Experience with AWS Quicksight, Power BI, Tableau.
• Experience with Python.
• Experience with AWS or Azure cloud-hosted applications.
• Experience with version control and functional testing.
• Experience with SQL Server, Postgres and Oracle.
• Experience creating technical documentation.
• Some prior experience with the education sector through internships.

Responsibilities

• Work closely with Customer Support, Product Management, and Customer Success teams to understand products, customers, and processes.
• Provide technical support and manage incidents through the incident management system.
• Identify opportunities to improve incident intake, issue tracking, reporting, and knowledge capture.
• Participate in testing and continuous improvement of support processes and tools.
• Experiment with AI-enabled tools to improve reporting, knowledge management, and productivity.
• Support Customer Success and account management activities, including preparing materials and tracking follow-ups.
• Participate in customer success planning activities and cross-functional coordination.
• Attend functional and technical design sessions.
• Gather end-user requirements for data pipelines, reporting, and operational improvements.
• Analyze source system data to identify data quality issues and fix in ETL.

Skills

SQL

Power BI

Tableau

Python

AWS/Azure

AI tools

Version control

SQL Server

Postgres

Oracle

Technical docs

Education internship

Education

BA/BS in Computer Science or related field

Tools

AWS Quicksight

Job description

eScholar is seeking a Customer Support/ Customer Success Intern to participate in rotations across Customer Support, Product Management, and Customer Success. You will work closely with multiple teams to understand products, customers, and internal processes.

You will provide technical support, manage incidents, and identify opportunities to streamline workflows. The role emphasizes testing, AI-enabled tooling, and collaboration across departments to support customer outcomes.