Customer Support & Success Intern: AI, Data & Ops Rotations

Harris Computer; Minnesota; On-site; USD 30,307 - 34,440; Full time

Job summary

eScholar is seeking an enthusiastic Customer Support/Customer Success Intern to join our team. The role involves rotations across Customer Support, Product Management, and Customer Success, with hands-on experience in incident management, data analysis, and customer engagement.

You will collaborate with multiple teams, contribute to process improvements, and gain exposure to AI-enabled productivity tools and reporting.

Qualifications

• Proficient in SQL with ability to analyze data and create insights.
• Experience with AWS Quicksight, Power BI, Tableau and other BI tools.
• Familiarity with Python and programming concepts.
• Experience with AWS or Azure cloud-hosted applications.
• Interest in AI-enabled productivity tools, support operations, process improvement, and customer success.
• Experience with version control and functional testing.
• Experience with SQL Server, Postgres and Oracle.
• Experience creating technical documentation.
• Some prior experience with the education sector through internships.

Responsibilities

• Work closely with Customer Support, Product Management, and Customer Success teams to develop understanding of products and processes.
• Provide technical support to customers and help manage issues through incident management system.
• Identify opportunities to improve incident intake, tracking, reporting, and knowledge management.
• Participate in testing and continuous improvement of support processes and internal tools.
• Experiment with AI-enabled tools and automation to improve reporting and team productivity.
• Support Customer Success and account management activities, including preparing customer materials and tracking follow-ups.
• Participate in customer success planning activities, including account reviews and cross-functional coordination.
• Participate in functional and technical design sessions.
• Gather end-user requirements for data pipelines, reporting, and operational improvements.
• Use applications to analyze source system data and identify data quality issues for ETL routines.

Skills

SQL proficiency

Analytical thinking

Strong communication

Education

BA/BS in Computer Science or related field

Tools

Power BI

Tableau

Python

AWS Quicksight

SQL Server

PostgreSQL

Oracle

Git

Job description

eScholar is seeking an enthusiastic Customer Support/Customer Success Intern to join our team. The role involves rotations across Customer Support, Product Management, and Customer Success, with hands-on experience in incident management, data analysis, and customer engagement.

You will collaborate with multiple teams, contribute to process improvements, and gain exposure to AI-enabled productivity tools and reporting.