Customer Support & Success Intern — AI & Data Focus

Harris Computer; Mississippi; On-site; USD 30,000 - 34,000; Full time

Job summary

eScholar is seeking a Customer Support/Customer Success Intern to participate in rotations across Customer Support, Product Management, and Customer Success. You will gain hands-on experience with our products, manage incidents, and help optimize processes using AI-enabled tools.

Ideal candidates will be pursuing a BA/BS in Computer Science or related fields, with skills in SQL, Python, and cloud platforms (AWS/Azure). Prior experience in education sector internships is a plus.

Qualifications

• Proficient in SQL and data analysis with experience in relational databases (SQL Server, Postgres, Oracle).
• Experience with data visualization tools (Power BI, Tableau, AWS QuickSight).
• Coding experience (Python) and cloud platforms (AWS or Azure).
• Interest in AI-enabled productivity tools and process improvement.
• Experience with version control and functional testing.
• Prior exposure to the education sector through internships is a plus.

Responsibilities

• Collaborate with Customer Support, Product Management, and Customer Success to understand products and processes.
• Provide technical support and manage incidents via the incident management system.
• Identify opportunities to improve incident intake, tracking, and reporting.
• Participate in testing and continuous improvement of support processes and tools.
• Experiment with AI tools to enhance reporting and productivity.
• Assist in customer success activities including materials, follow-ups, and engagement tracking.
• Support account management through cross-functional coordination and customer reviews.

Skills

SQL

AWS Quicksight

Power BI

Tableau

Python

AWS/Azure

AI tools

Version control

SQL Server

Postgres

Oracle

Technical documentation

Education sector internship

Education

BA/BS in Computer Science or related field

Tools

Git

Testing frameworks

Job description

eScholar is seeking a Customer Support/Customer Success Intern to participate in rotations across Customer Support, Product Management, and Customer Success. You will gain hands-on experience with our products, manage incidents, and help optimize processes using AI-enabled tools.

Ideal candidates will be pursuing a BA/BS in Computer Science or related fields, with skills in SQL, Python, and cloud platforms (AWS/Azure). Prior experience in education sector internships is a plus.