Customer Success & Support Intern — AI-Driven Ops

Harris Computer; Nebraska; On-site; USD 30,000 - 34,000; Part time

Job summary

eScholar is seeking a Customer Support/Customer Success Intern to rotate through our Support, Product Management, and Customer Success teams, gaining hands-on exposure to our platform, customers, and internal processes. You will collaborate with multiple teams to learn products, assist with incident management, analyze data, and contribute to process improvements using AI-enabled tools.

This role focuses on learning, teamwork, and real-world impact.

Qualifications

• Pursuing a BA/BS in Computer Science or a related field.
• Strong SQL and data analysis skills.
• Familiarity with cloud data services and BI tools.
• Experience or interest in AI-enabled productivity tools and customer success.
• Experience with version control and testing.
• Prior internships in the education sector.

Responsibilities

• Collaborate with Support, Product Management, and Customer Success to learn products and processes.
• Provide technical support and manage incidents through the incident management system.
• Identify opportunities to improve incident intake and workflow efficiency.
• Participate in testing and continuous improvement of support processes and tools.
• Experiment with AI-enabled tools to enhance reporting and productivity.
• Support customer success and account management activities, including preparing materials and tracking follow-ups.
• Participate in customer success planning activities and cross-functional coordination.
• Gather end-user requirements for data pipelines, reporting, and ETL improvements.
• Analyze data quality issues in source systems and address them in ETL routines.

Skills

SQL

Python

Version control

AI tools interest

Analytical skills

Data quality understanding

Customer-facing coordination

Education

BA/BS in Computer Science or related field

Tools

AWS Quicksight

Power BI

Tableau

SQL Server

PostgreSQL

Oracle

Git

Job description

eScholar is seeking a Customer Support/Customer Success Intern to rotate through our Support, Product Management, and Customer Success teams, gaining hands-on exposure to our platform, customers, and internal processes. You will collaborate with multiple teams to learn products, assist with incident management, analyze data, and contribute to process improvements using AI-enabled tools.

This role focuses on learning, teamwork, and real-world impact.