Customer Support & Success Intern – AI, Data & Product Rotations

Harris Computer

Illinois

On-site

USD 30,307 - 34,440

Part time

14 days+

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Job summary

eScholar seeks an exceptional Customer Support/ Customer Success Intern to rotate across Customer Support, Product Management, and Customer Success. You will work with cross-functional teams to understand products, manage incidents, and enhance workflows using AI-enabled tools.

The role emphasizes data quality, customer engagement, and process improvements. Ideal candidates are pursuing a BA/BS in CS or related field with strong SQL, Python, and experience with BI tools like Power BI, Tableau,

Qualifications

Pursuing a BA/BS degree in Computer Science or related field.
Some prior experience in the education sector through internships.
Strong SQL and database knowledge.

Responsibilities

Develop understanding of eScholar products, customers, and internal processes.
Provide technical support and manage issues via Incident Management system.
Identify improvements for incident intake, issue tracking, reporting, and knowledge management.
Participate in testing and continuous improvement of support processes and tools.
Experiment with AI-enabled tools to improve reporting and productivity.
Support Customer Success and account management activities, including materials and follow-ups.
Assist in customer success planning activities, including account reviews and coordination.
Participate in design sessions and gather end-user requirements for data pipelines and ETL.
Analyze source system data to identify data quality issues and resolve in ETL.