Customer Support & Success Intern (Rotations)

Harris Computer; Wisconsin; On-site; USD 30,307 - 34,440; Full time

Job summary

eScholar is seeking a Customer Support/Customer Success Intern to rotate across Customer Support, Product Management, and Customer Success. You will gain hands-on experience with incident management systems, data analysis, and customer engagement strategies.

The role emphasizes collaboration, learning, and applying AI-enabled tools to improve reporting, workflows, and customer outcomes. Strong SQL and BI tooling skills are a plus; internships in education tech are valued.

Qualifications

• Proficient in SQL and able to write queries and reports.
• Experience with BI tools such as Power BI, Tableau or QuickSight.
• Pursuing a CS degree with interest in education sector internships.

Responsibilities

• Collaborate with Customer Support, Product Management, and Customer Success teams to learn product workflows.
• Provide technical support and help manage issues via incident management system.
• Identify opportunities to improve incident intake, tracking, and reporting.
• Assist in testing and continuous improvement of support processes and tools.
• Experiment with AI-enabled tools to improve reporting and productivity.
• Support account management activities and coordinate internal/customer-facing actions.
• Participate in customer success planning and cross-functional reviews.
• Participate in design sessions and gather end-user requirements for data pipelines.
• Analyze source system data for quality issues and fix in ETL routines.

Skills

SQL proficiency

Python programming

Analytical thinking

Communication skills

Collaboration

Version control experience

CS degree in progress

Education

BA/BS in Computer Science or related field

Tools

AWS Quicksight

Power BI

Tableau

SQL Server

PostgreSQL

Oracle

Git / Version Control

AWS/Azure cloud platforms

Job description

eScholar is seeking a Customer Support/Customer Success Intern to rotate across Customer Support, Product Management, and Customer Success. You will gain hands-on experience with incident management systems, data analysis, and customer engagement strategies.

The role emphasizes collaboration, learning, and applying AI-enabled tools to improve reporting, workflows, and customer outcomes. Strong SQL and BI tooling skills are a plus; internships in education tech are valued.