Customer Support & Success Intern | AI, Data & Ops

Harris Computer; Oregon (WI); On-site; USD 30,307 - 34,440; Full time

Job summary

eScholar is seeking a Customer Support/ Customer Success Intern to participate in rotating focus areas across Customer Support, Product Management, and Customer Success. You will work with multiple teams to understand products, assist with incidents, and help improve processes and tools.

Ideal candidates will have SQL proficiency, experience with Power BI/Tableau, and familiarity with AWS/Azure cloud apps, with a strong interest in AI-enabled productivity and education sector internships.

Qualifications

• Proficient in SQL.
• Experience with AWS Quicksight, Microsoft Power BI, Tableau.
• Experience with Python.
• Experience with AWS or Azure cloud-hosted applications.
• Interest in AI-enabled productivity tools, support operations, process improvement, and customer success/account management functions.
• Experience with version control and functional testing.
• Experience with SQL Server, Postgres and Oracle.
• Experience creating technical documentation.
• Some prior experience with the education sector through internships.

Responsibilities

• Collaborate with Customer Support, Product Management, and Customer Success to understand products, customers, and processes.
• Provide technical support to customers and manage issues via incident management system.
• Identify opportunities to improve incident intake, tracking, reporting, knowledge capture, and workflow efficiency.
• Participate in testing and continuous improvement of support processes and tools.
• Experiment with AI-enabled tools to improve reporting, knowledge management, and productivity.
• Support customer success and account management activities, including preparing materials and tracking follow-ups.
• Participate in customer success planning activities, including account reviews and adoption discussions.
• Participate in design sessions and gather end-user requirements for data pipelines and ETL improvements.
• Analyze source system data to identify data quality issues and correct them in ETL routines.

Skills

SQL

Python

AI tools interest

Version control

Analytical thinking

Education

BA/BS in Computer Science or related

Tools

AWS

Azure

Power BI

Tableau

SQL Server

Postgres

Oracle

Job description

eScholar is seeking a Customer Support/ Customer Success Intern to participate in rotating focus areas across Customer Support, Product Management, and Customer Success. You will work with multiple teams to understand products, assist with incidents, and help improve processes and tools.

Ideal candidates will have SQL proficiency, experience with Power BI/Tableau, and familiarity with AWS/Azure cloud apps, with a strong interest in AI-enabled productivity and education sector internships.