Customer Success and Support Intern — AI-Driven, Data-Powered

Harris Computer; Utah; On-site; USD 30,000 - 34,000; Full time

Job summary

eScholar is seeking an exceptional Customer Support/ Customer Success Intern to rotate through Customer Support, Product Management, and Customer Success, gaining hands-on experience with our product suite and incident management workflows.

You will develop technical skills in SQL, cloud platforms, and data tooling, contribute to process improvements, and support customer-facing activities with guidance from experienced teams.

Qualifications

• Proficient in SQL.
• Experience with AWS QuickSight, Power BI, Tableau.
• Experience with Python and other programming languages.
• Experience with AWS or Azure cloud-hosted applications.
• Experience or strong interest in AI-enabled productivity tools, support operations, process improvement, and customer success/account management functions.
• Experience with version control and functional testing.
• Experience with SQL Server, Postgres and Oracle.
• Experience creating technical documentation.
• Some prior experience with the education sector through internships.

Responsibilities

• Work closely with Customer Support, Product Management, and Customer Success teams to understand products, customers, and internal processes.
• Provide technical support to customers and help manage issues through the incident system.
• Identify opportunities to improve incident intake and workflow efficiency.
• Participate in testing and continuous improvement of support processes and tools.
• Experiment with AI-enabled tools and automation to boost reporting and team productivity.
• Support customer success and account management activities, including preparing materials and tracking follow-ups.
• Participate in customer success planning activities and cross-functional coordination.
• Attend design sessions and gather end-user requirements for data pipelines and reporting.
• Analyze source system data to identify data quality issues and address them in ETL routines.

Skills

SQL

Python

Version control

Analytical thinking

Education

BA/BS in Computer Science or related field

Tools

AWS QuickSight

Power BI

Tableau

SQL Server

Postgres

Oracle

Job description

eScholar is seeking an exceptional Customer Support/ Customer Success Intern to rotate through Customer Support, Product Management, and Customer Success, gaining hands-on experience with our product suite and incident management workflows.

You will develop technical skills in SQL, cloud platforms, and data tooling, contribute to process improvements, and support customer-facing activities with guidance from experienced teams.