Customer Support Specialist - Shipments & Solutions

ADM; Evansville (IN); On-site; USD 37,000 - 48,000; Full time

Job summary

ADM Grain in Evansville, IN is seeking a Customer Support Representative for a full-time, non-exempt role handling shipments and customer inquiries. You will be the first line of contact, ensuring exceptional service and efficient problem resolution.

You will collaborate with Sales, Merchandisers, Technical and Operations teams to ensure on-time delivery, accurate documentation, and strong customer relationships while growing within ADM's service organization.

Qualifications

• Customer-focused mindset and service orientation.
• Strong written and verbal communication skills.
• Ability to collaborate in a team-oriented environment.
• Proficiency with MS Excel, Word and Outlook.
• Experience with internal ADM systems preferred.

Responsibilities

• Create excellent relationships with customers and be responsive to their needs
• Obtain strong working knowledge of ADM products
• Obtain strong working knowledge of ADM systems
• Process customer orders, inquiries, and/or complaints within 24-48 hrs. of receipt
• Work closely with internal and external colleagues to confirm on time delivery and accurate documentation
• Maintain electronic customer files containing customer contact detail, special instructions, pricing information, etc.
• Log pertinent case detail within ADM systems to provide transparency to items needing further review
• Assist with accounts receivable efforts
• Review various reports to confirm delivery, proper invoicing, etc.
• Prepare general business correspondence
• Coordinate other functions as needed

Skills

Customer service

Written communication

Verbal communication

Team collaboration

Multitasking

Attention to detail

Adaptability

Problem solving

Education

Bachelor's degree

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

ADM Grain in Evansville, IN is seeking a Customer Support Representative for a full-time, non-exempt role handling shipments and customer inquiries. You will be the first line of contact, ensuring exceptional service and efficient problem resolution.

You will collaborate with Sales, Merchandisers, Technical and Operations teams to ensure on-time delivery, accurate documentation, and strong customer relationships while growing within ADM's service organization.