Customer Support Specialist - Decatur, IL

ADM; Decatur (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

ADM Carbohydrate Solutions is seeking a Customer Support Representative in Decatur, IL. This full-time, nonexempt role involves delivering world-class customer support for shipments, maintaining strong relationships with customers, and collaborating with Sales, Operations, and other ADM teams to ensure on-time delivery and accurate documentation.

The ideal candidate will be customer-focused, able to process orders and inquiries quickly, and adept with ADM systems.

Qualifications

• Bachelor’s degree or previous customer support experience preferred.
• Experience with internal systems (contract, order, inventory, AR) preferred.
• Strong written and verbal communication required.
• Service-oriented mindset toward internal and external customers.
• Ability to multitask and adapt to change.
• Attention to detail and keyboarding skills.

Responsibilities

• Create excellent relationships with customers and be responsive to their needs.
• Obtain strong working knowledge of ADM products and systems.
• Process customer orders, inquiries, and/or complaints within 24-48 hrs of receipt.
• Coordinate with internal and external colleagues to confirm on-time delivery and accurate documentation.
• Maintain electronic customer files containing customer contact detail and instructions.
• Log pertinent case detail within ADM systems for transparency.
• Assist with accounts receivable efforts.
• Review reports to confirm delivery and invoicing.
• Prepare general business correspondence.
• Coordinate other functions as needed.

Skills

Service-oriented mindset

Strong written and verbal comms

Team collaboration

Positive customer-centric disposition

Experience with internal systems

Decision-making abilities

Multitasking

Adaptability

Attention to detail

Keyboarding skills

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Customer Support Representative – Decatur, IL

ADM Carbohydrate Solutions

This is a full time, nonexempt position

This successful colleague will be responsible for providing world class customer support for shipments to customers within ADM Carbohydrate Solutions. As the Customer Support Team is often the first line of communication with customers, this individual must ensure they represent ADM well by being customer-focused and committed to driving solutions to ensure reliability. It is important that this candidate also maintain positive relationships with various ADM Departments such as the Sales Team, Business Managers, Merchandisers, Technical Team, Operations Team, Transportation Team, etc. There are career growth opportunities within this group as the Customer Support Team is committed to improving processes and driving efficiencies.

Responsibilities

• Create excellent relationships with customers and be responsive to their needs
• Obtain strong working knowledge of ADM products
• Obtain strong working knowledge of ADM systems
• Process customer orders, inquiries, and/or complaints within 24-48 hrs. of receipt.
• Work closely with internal and external colleagues to confirm on time delivery and accurate documentation
• Maintain electronic customer files containing customer contact detail, special instructions, pricing information, etc.
• Log pertinent case detail within ADM systems to provide transparency to items needing further review
• Assist with accounts receivable efforts
• Review various reports to confirm delivery, proper invoicing, etc.
• Prepare general business correspondence
• Coordinate other functions as needed

Skills and Qualifications

• A service-oriented focus on both internal and external customers
• Strong written and verbal communication skills
• Ability to collaborate in a team-oriented environment
• A positive customer centric disposition
• Proficiency in Microsoft Excel, Word and Outlook
• The ability to learn web-based and other computer applications as needed
• Excellent keyboarding skills
• Bachelor’s degree or previous Customer Support experience is preferred
• Experience using internal systems (i.e. – contract, order, inventory and accounts receivable computer systems) is preferred
• Decision-making abilities
• Multitasking
• The ability to adapt to adapt to a constantly changing environment
• Attention to detail
• Physical requirements include: sitting for prolonged periods of time, operating a keyboard, standing, filing, bending, kneeling and effectively working on the telephone.

ADM requires the successful completion of a background check.

REF:113750BR