Customer Support Representative - Evansville, IN

ADM; Evansville (IN); On-site; USD 37,000 - 48,000; Full time

Job summary

ADM Grain in Evansville, IN is seeking a Customer Support Representative for a full-time, non-exempt role handling shipments and customer inquiries. You will be the first line of contact, ensuring exceptional service and efficient problem resolution.

You will collaborate with Sales, Merchandisers, Technical and Operations teams to ensure on-time delivery, accurate documentation, and strong customer relationships while growing within ADM's service organization.

Qualifications

• Customer-focused mindset and service orientation.
• Strong written and verbal communication skills.
• Ability to collaborate in a team-oriented environment.
• Proficiency with MS Excel, Word and Outlook.
• Experience with internal ADM systems preferred.

Responsibilities

• Create excellent relationships with customers and be responsive to their needs
• Obtain strong working knowledge of ADM products
• Obtain strong working knowledge of ADM systems
• Process customer orders, inquiries, and/or complaints within 24-48 hrs. of receipt
• Work closely with internal and external colleagues to confirm on time delivery and accurate documentation
• Maintain electronic customer files containing customer contact detail, special instructions, pricing information, etc.
• Log pertinent case detail within ADM systems to provide transparency to items needing further review
• Assist with accounts receivable efforts
• Review various reports to confirm delivery, proper invoicing, etc.
• Prepare general business correspondence
• Coordinate other functions as needed

Skills

Customer service

Written communication

Verbal communication

Team collaboration

Multitasking

Attention to detail

Adaptability

Problem solving

Education

Bachelor's degree

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Customer Support Representative - Evansville, IN
ADM Grain

This is a full-time, non-exempt position. This successful colleague will be responsible for providing world class customer support for shipments to customers within ADM Grain. As the Customer Support Team is often the first line of communication with customers, this individual must ensure they represent ADM well by being customer-focused and committed to driving solutions to ensure reliability. It is important that this candidate also maintain positive relationships with various ADM Departments such as the Sales Team, Business Managers, Merchandisers, Technical Team, Operations Team, Transportation Team, etc. There is opportunity for career growth within this group as the Customer Support Team is committed to improving processes and driving efficiencies.

Responsibilities

• Create excellent relationships with customers and be responsive to their needs
• Obtain strong working knowledge of ADM products
• Obtain strong working knowledge of ADM systems
• Process customer orders, inquiries, and/or complaints within 24-48 hrs. of receipt.
• Work closely with internal and external colleagues to confirm on time delivery and accurate documentation
• Maintain electronic customer files containing customer contact detail, special instructions, pricing information, etc.
• Log pertinent case detail within ADM systems to provide transparency to items needing further review
• Assist with accounts receivable efforts
• Review various reports to confirm delivery, proper invoicing, etc.
• Prepare general business correspondence
• Coordinate other functions as needed

Skills and Qualifications

• A service-oriented focus on both internal and external customers
• Strong written and verbal communication skills
• Ability to collaborate in a team-oriented environment
• A positive customer centric disposition
• Proficiency in Microsoft Excel, Word and Outlook
• The ability to learn web-based and other computer applications as needed
• Excellent keyboarding skills
• Bachelor's degree or previous Customer Support experience is preferred
• Experience using internal systems (i.e. - contract, order, inventory and accounts receivable computer systems) is preferred
• Decision‑making abilities
• Multitasking
• The ability to adapt to adapt to a constantly changing environment
• Attention to detail
• Physical requirements include: sitting for prolonged periods of time, operating a keyboard, standing, filing, bending, kneeling and effectively working on the telephone.

ADM requires the successful completion of a background check.