Customer Support Specialist - Precision in Orders & Service

ECS Inc. International; Lenexa (KS); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Premiums –

Group Life / AD&D Premiums

Short-Term and Long-Term Disability

401K match up to 3%

Cash Balance Pension Plan

8 Paid Holidays

Additional Paid Time Off

Health Savings Account

529 Education Fund

AND MORE

Job summary

ECS Inc. International, headquartered in Lenexa, Kansas, seeks a Customer Support Representative to ensure accurate daily purchase orders and timely reporting. You will stay in close contact with Regional Sales Managers, Inside Sales, and distribution customers to provide up‑to‑date order information with confidence.

Join a tenured sales team known for responsiveness and dependability, delivering consistent service while maintaining workflows and data integrity across systems.

Qualifications

• High school diploma or GED required.
• Experience with Microsoft Office 365 and SAP B1 ERP is preferred.

Responsibilities

• Enter daily customer purchase orders accurately and efficiently.
• Respond to requests from internal and external stakeholders promptly.
• Review backlog reports and provide reliable updates to the team.
• Process sales orders and purchase order changes carefully.
• Collaborate with other departments to understand systems and processes.
• Perform other duties as assigned.

Skills

Independent work

Attention to detail

Organizational skills

Collaborative communication

Customer service

Reliability

Education

High school diploma or GED

Tools

Microsoft Office 365

SAP B1

Job description

ECS Inc. International, headquartered in Lenexa, Kansas, seeks a Customer Support Representative to ensure accurate daily purchase orders and timely reporting. You will stay in close contact with Regional Sales Managers, Inside Sales, and distribution customers to provide up‑to‑date order information with confidence.

Join a tenured sales team known for responsiveness and dependability, delivering consistent service while maintaining workflows and data integrity across systems.