Customer Experience & Sales Support Specialist

SES - Security Equipment Supply; Lenexa (KS); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation

Profit sharing

SEP IRA contributions

Health benefits

Career growth

Job summary

SES - Security Equipment Supply is seeking a Customer Experience Associate in Lenexa, KS. The role centers on delivering excellent customer service, supporting sales efforts, and ensuring smooth warehouse operations within a fast-paced branch.

The position emphasizes timely communication, accurate order handling, and effective coordination with branch and corporate teams to resolve issues swiftly. A strong sense of urgency and teamwork are essential.

Qualifications

• High school diploma or equivalent required.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office and ERP/CRM systems.

Responsibilities

• Provide customer service at the counter and over the phone.
• Assist with orders, quotes, and inquiries to support sales.
• Maintain disciplined CRM/ERP records and follow up on opportunities.

Skills

Attention to detail

Strong communication

Time management

Organized

Customer service

Independent / team player

Adaptable

Professional demeanor

Education

High school diploma or equivalent

Some college or associate degree

Tools

Microsoft Office

ERP/CRM systems

Job description

SES - Security Equipment Supply is seeking a Customer Experience Associate in Lenexa, KS. The role centers on delivering excellent customer service, supporting sales efforts, and ensuring smooth warehouse operations within a fast-paced branch.

The position emphasizes timely communication, accurate order handling, and effective coordination with branch and corporate teams to resolve issues swiftly. A strong sense of urgency and teamwork are essential.