Customer Support Representative

ECS Inc. International

Lenexa (KS)

On-site

USD 42,000 - 52,000

Full time

3 days ago

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Benefits offered by this job

Medical, Dental, and Vision Premiums –

Group Life / AD&D Premiums

Short-Term and Long-Term Disability

401K match up to 3%

Cash Balance Pension Plan

8 Paid Holidays

Additional Paid Time Off

Health Savings Account

529 Education Fund

AND MORE

Job summary

ECS Inc. International, headquartered in Lenexa, Kansas, seeks a Customer Support Representative to ensure accurate daily purchase orders and timely reporting. You will stay in close contact with Regional Sales Managers, Inside Sales, and distribution customers to provide up‑to‑date order information with confidence.

Join a tenured sales team known for responsiveness and dependability, delivering consistent service while maintaining workflows and data integrity across systems.

Qualifications

High school diploma or GED required.
Experience with Microsoft Office 365 and SAP B1 ERP is preferred.

Responsibilities

Enter daily customer purchase orders accurately and efficiently.
Respond to requests from internal and external stakeholders promptly.
Review backlog reports and provide reliable updates to the team.
Process sales orders and purchase order changes carefully.
Collaborate with other departments to understand systems and processes.
Perform other duties as assigned.

Skills

Independent work

Attention to detail

Organizational skills

Collaborative communication

Customer service

Reliability

Education

High school diploma or GED

Tools

Microsoft Office 365

SAP B1

Job description

Corporate Summary

At ECS Inc. International, our mission is to create relationships to enrich your life through technology. We accomplish this by assembling the best team we can to provide cutting edge products and assisting our customers to create, build, and maintain the most technologically advanced and reliable products in the world today. We are headquartered in Lenexa, Kansas and have a global support system of more than 28 locations that include manufacturing facilities, logistics centers and support in South Korea, Japan, China, Singapore, India, Western and Eastern Europe, and the United States.

For more information on what we do and how we do it, please refer to www.ecsxtal.com.

Position Summary

Are you someone who values focus and accuracy in your work? Looking for an organization where you can grow your knowledge, become an expert and excel in your role?

A Customer Support Representative at ECS is known internally and externally for being responsive and dependable arm of the Inside Sales team. The consistency and accuracy of the Customer Service Representative while executing daily purchase orders, weekly backlog reports, and other reporting are vital to the day-to-day operations. As a part of the tenured Sales team at ECS, a Customer Support Representative would be in reliable communication with the Regional Sales Managers, Inside Sales Team, Order Fulfillment team and distribution customers to provide up-to-date information about orders with confidence.

If you are someone who enjoys predictable workflows and takes pride in your accuracy and dependability, you will feel at home as an ECS Customer Service Representative.

Essential Duties and Responsibilities

Maintain accuracy when entering daily customer purchase orders efficiently
Respond to internal and external requests reliably abiding by ECS’ response expectations
Review backlog reports upon request utilizing historical and team knowledge to deliver a high standard of customer service
Diligently execute sales order and purchase order changes carefully and with precision
Collaboratively communicate with other departments to gain knowledge of the systems and processes
Perform other duties as assigned.

Education and/or Experience