Sales Support & Logistics Coordinator

Chief of Staff Kc; Kansas City (MO); On-site; USD 42,000 - 64,000; Full time

Job summary

Chief of Staff KC in Kansas City seeks a detail-oriented Sales Support & Logistics Coordinator to support customers through the order process, coordinate orders, monitor shipments, and ensure timely delivery. This role collaborates with sales reps, vendors, warehouse teams and internal partners.

Ideal candidates have 3+ years in customer service or order management, experience with ERP systems (NetSuite preferred), strong communication, and an organized, proactive approach to handling multiple

Qualifications

• 3+ years of experience in customer service, order management, inside sales, or a related field preferred.
• Experience within manufacturing, distribution, industrial, or product-based environments is a plus.
• Previous experience with an ERP or order management system required; NetSuite experience preferred.
• Strong written and verbal communication skills with a professional, customer-focused approach.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple orders, customer requests, and deadlines in a fast-paced environment.

Responsibilities

• Support development and maintenance of customer service standards, policies, and procedures.
• Respond to incoming phone calls and assist customers with questions and service needs.
• Receive and process new customer orders by phone and email.
• Confirm order details and communicate order receipt with customers and sales representatives.
• Enter and maintain order information within NetSuite ERP system.
• Review material pricing and availability and coordinate with vendors for updated pricing.
• Coordinate shipments to meet delivery dates and prepare packing lists and shipping documents.
• Provide shipping and tracking information to warehouse and shipping personnel.
• Monitor shipments and keep customers informed of delivery timelines and updates.
• Prepare and process customer invoices.
• Provide product and technical documentation as needed (safety data sheets, certificates of analysis, data sheets).
• File and follow up on freight claims as needed.
• Coordinate shipment of product samples to customers.
• Maintain accurate customer records in NetSuite.
• Participate in staff meetings and collaborate on customer service needs.

Skills

Customer service

Order management

Inside sales

Multitasking

Tools

NetSuite

Job description

Chief of Staff KC is seeking a detail-oriented and customer-focused Sales Support & Logistics Coordinator to join a client’s team in the Kansas City Metropolitan area. This position supports customers throughout the order process, helping coordinate orders, monitor shipments, and ensure products are accurately processed and delivered on time. This is a great opportunity for someone with customer service and order management experience who enjoys working with customers, sales representatives, vendors, warehouse teams, and other internal partners.

Responsibilities

• Support the development and maintenance of customer service standards, policies, and procedures.
• Respond to incoming phone calls and assist customers with questions and service needs.
• Receive and process new customer orders by phone and email.
• Confirm order details and communicate order receipt with customers and sales representatives.
• Accurately enter and maintain order information within the NetSuite ERP system.
• Review material pricing and availability and work with vendors to obtain updated pricing and arrange purchases when needed.
• Coordinate shipments to meet requested customer delivery dates, including obtaining freight rates and preparing packing lists, bills of lading, certificates of analysis, and other necessary shipping documents.
• Provide shipping and tracking information to warehouse and shipping personnel as needed.
• Monitor shipments and keep customers informed of delivery timelines and updates.
• Prepare and process customer invoices.
• Provide requested product and technical documentation, including safety data sheets, certificates of analysis, data sheets, processing information, and applicable compliance documentation.
• File and follow up on freight claims as needed.
• Coordinate the shipment of product samples to customers.
• Maintain accurate and current customer records within NetSuite.
• Participate in regular office staff meetings and collaborate with team members on customer service needs.
• Assist with other related duties and projects as assigned.

Qualifications

• 3+ years of experience in customer service, order management, inside sales, or a related field preferred.
• Experience within a manufacturing, distribution, industrial, or product-based environment is a plus.
• Previous experience with an ERP or order management system required; NetSuite experience preferred.
• Strong written and verbal communication skills with a professional, customer-focused approach.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple orders, customer requests, and deadlines at the same time.
• Strong ability to prioritize tasks and follow through in a fast-paced environment.
• Comfortable working with customers, sales representatives, vendors, warehouse personnel, and other internal teams.
• Strong problem-solving skills and a proactive approach to customer service.
• Dependable, team-oriented, and committed to providing a positive customer experience.
• Bilingual communication skills are a plus.