Customer Service Representative

Chief of Staff Kc; Kansas City (MO); On-site; USD 36,000 - 54,000; Full time

Job summary

Chief of Staff KC is seeking a detail-oriented Customer Service Representative to support customers in the Kansas City Metropolitan area. You will handle orders, respond to inquiries, and collaborate with sales, operations, and warehouse teams to ensure smooth processing.

The role emphasizes accurate data entry, timely communication, and customer-focused service in a fast-paced manufacturing/distribution environment.

Qualifications

• Experience in customer service, order management, inside sales, or administrative roles preferred.
• Experience in manufacturing, industrial, distribution, construction, or product-based environments is a plus.
• Strong written and verbal communication with a professional, customer-focused approach.
• Excellent attention to detail and accurate handling of orders and customer data.
• Ability to manage multiple priorities in a fast-paced setting.
• Strong organizational and follow-up skills.
• Collaborative work with customers and cross-functional internal teams.
• Familiarity with internal systems and industry terminology.

Responsibilities

• Serve as primary point of contact for customers via phone and email.
• Process customer orders including entry, pricing, availability, and updates.
• Respond to questions about products, orders, lead times, deliveries, and account needs.
• Coordinate with sales, operations, production, warehouse and shipping teams to handle orders efficiently.
• Monitor orders from entry to delivery and communicate updates to customers.
• Assist with expediting orders, coordinating deliveries, processing returns, and resolving concerns.
• Maintain accurate customer and order information in internal systems and CRM/ERP.

Skills

Customer service

Order management

CRM experience

ERP experience

Communication skills

Attention to detail

Tools

CRM system

Job description

Chief of Staff KC is seeking a professional, detail-oriented Customer Service Representative to support a client within the Kansas City Metropolitan area. This position is ideal for someone who enjoys working directly with customers while also managing orders, coordinating with internal teams, and keeping day-to-day processes moving smoothly. Experience in manufacturing, distribution, industrial products, or a similar environment is a plus.

Responsibilities

• Serve as a primary point of contact for customers, providing timely and professional support by phone and email.
• Process customer orders accurately, including order entry, pricing, product availability, and order updates.
• Respond to customer questions regarding products, orders, lead times, deliveries, and general account needs.
• Coordinate with sales, operations, production, warehouse, and shipping teams to ensure customer orders are handled efficiently.
• Monitor orders from initial entry through delivery and proactively communicate updates or changes to customers.
• Assist with expediting orders, coordinating deliveries, processing returns, and resolving customer concerns as needed.
• Maintain accurate customer and order information within internal systems and CRM or ERP platforms.
• Build and maintain positive customer relationships through consistent communication and follow-through.
• Review orders and related documentation for accuracy and address discrepancies as they arise.
• Support the sales and customer service team with administrative tasks and other duties as needed.
• Manage multiple customer requests and priorities while maintaining a high level of accuracy and attention to detail.

Qualifications

• Previous customer service, order management, inside sales, or administrative experience preferred.
• Experience in a manufacturing, industrial, distribution, construction, or product-based environment is a plus.
• Strong written and verbal communication skills with a professional, customer-focused approach.
• Excellent attention to detail and the ability to accurately manage orders and customer information.
• Comfortable working with multiple priorities in a fast-paced environment.
• Strong organizational and follow-up skills.
• Ability to work effectively with customers as well as cross-functional internal teams.
• Comfortable learning product lines, internal systems, and industry-specific terminology.
• Experience with CRM, ERP, order management, or similar business systems is preferred.
• Reliable, team-oriented, and proactive with a strong commitment to customer service.