Customer Success & Order Specialist

Quantix SCS LLC; United States; On-site; USD 42,000 - 55,000; Full time

Job summary

Quantix SCS LLC seeks a Customer Service Specialist I to act as a liaison between Quantix and customers’ orders, ensuring accurate and timely order management. You will provide one-on-one service, communicate daily needs, and coordinate internal and external activities to resolve issues while building relationships via service excellence and product knowledge.

In this role, you will communicate with external customers and internal divisions, ensure detailed documentation, and support continuous

Qualifications

• Excellent problem-solving, organizational, time management, and analytical skills.
• Outstanding communication abilities with both external and internal customers.
• Proficient in Microsoft Word and Excel.
• Ability to learn and become proficient with required systems and other web-based operations platforms.
• Self-motivated, with the ability to perform duties independently with minimal supervision.
• Previous experience in Customer Service, Account Management, or Inventory Management preferred.
• High school diploma or equivalent; Bachelor’s degree preferred.

Responsibilities

• Serve as liaison between Quantix and customers’ orders to ensure accurate and timely order management.
• Communicate clearly between external customers and internal divisions to expedite orders and meet requirements.
• Interact with customers via phone and email to facilitate needs, schedules, and shipments.
• Ensure documentation is detailed to meet the needs of other departments.
• Demonstrate sound reasoning and judgment in investigating and solving problems; seek guidance when appropriate.
• Adhere to Responsible Care performance goals and maintain professional customer interactions.
• Identify referral opportunities and support business development through relationship-building.

Skills

Problem-solving

Organizational skills

Time management

Analytical skills

Communication abilities

Microsoft Word/Excel

Education

High school diploma or equivalent

Bachelor’s degree preferred

Job description

Quantix SCS LLC seeks a Customer Service Specialist I to act as a liaison between Quantix and customers’ orders, ensuring accurate and timely order management. You will provide one-on-one service, communicate daily needs, and coordinate internal and external activities to resolve issues while building relationships via service excellence and product knowledge.

In this role, you will communicate with external customers and internal divisions, ensure detailed documentation, and support continuous