Customer Support Specialist II – Enterprise

McLane Company, Inc.; Macon (GA); Sur place; USD 19 000 - 25 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision insurance

FSA/HSA and company-paid lifeInsurance

Vacation time and sick leave from day

Paid holidays after 90 days

Pet insurance

Parental leave

Tuition reimbursement

Résumé du poste

McLane Company, Inc. is seeking a Customer Service Representative II to handle non-routine customer inquiries under limited supervision and to build strong business relationships. You’ll learn from industry leaders and play a vital role in ensuring accurate, timely information and solutions.

You’ll monitor inquiries, respond efficiently, and train customers on business applications to maximize value for the organization. A collaborative, customer-focused mindset is essential.

Qualifications

• High School Diploma or GED is required.
• 2+ years of customer service experience.
• Ability to type 45 wpm and perform 10-key by touch.
• Strong verbal and written communication skills, and organization and planning abilities.
• Experience with Microsoft Office applications (Word, Excel, Outlook).
• Ability to prioritize pending tasks and meet deadlines.

Responsabilités

• Monitor customer reporting and communicate critical issues.
• Research and respond to customer inquiries.
• Maintain customer files with up-to-date information.
• Manage customer requests for assistance, information, and issue resolution.
• Provide accurate and consistent responses to customer concerns and questions.

Connaissances

Typing 45 wpm

10-key by touch

Verbal & written communication

Organization & planning

Formation

High School Diploma or GED

Outils

Microsoft Office

Description du poste

McLane Company, Inc. is seeking a Customer Service Representative II to handle non-routine customer inquiries under limited supervision and to build strong business relationships. You’ll learn from industry leaders and play a vital role in ensuring accurate, timely information and solutions.

You’ll monitor inquiries, respond efficiently, and train customers on business applications to maximize value for the organization. A collaborative, customer-focused mindset is essential.