Customer Service II — Issue Resolver & Trainer

McLane Company, Inc.; Haines City (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

FSA/HSA

Company-paid life insurance

Vacation time

Sick leave accrual from day one

Paid holidays after 90 days

Pet insurance

Parental leave

Employee assistance programs

Discount programs

Tuition reimbursement

Job summary

McLane Company, Inc. is seeking a Customer Service Representative II in Florida to handle non-routine customer inquiries under limited supervision. You will provide timely, accurate information and solutions, building strong relationships with customers and ensuring satisfaction across channels.

Key tasks include monitoring reports, updating files, and training customers on business applications. The role emphasizes dependability, organization, and clear, professional communication in a

Qualifications

• 2+ years of customer service experience.
• Ability to type 45 wpm and perform 10-key by touch.
• Strong verbal and written communication skills; organized and plan effectively.

Responsibilities

• Monitor customer reporting and communicate critical issues.
• Research and respond to customer inquiries.
• Maintain customer files to ensure up-to-date information.
• Manage customer requests for assistance, information, and resolution of issues.
• Provide accurate, consistent responses and take immediate action to meet customer needs.
• Maintain regular communication with decision makers within customer organizations.
• Train customers on various business applications to maximize company value.
• Analyze and respond to store and group level information requests.
• Answer inquiries by phone, email, and online.
• Perform other duties as needed by supervisor.

Skills

Customer service

Communication

Typing 45 wpm

10-key by touch

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

McLane Company, Inc. is seeking a Customer Service Representative II in Florida to handle non-routine customer inquiries under limited supervision. You will provide timely, accurate information and solutions, building strong relationships with customers and ensuring satisfaction across channels.

Key tasks include monitoring reports, updating files, and training customers on business applications. The role emphasizes dependability, organization, and clear, professional communication in a