Customer Service Pro II — Problem Solver & Trainer

McLane Company, Inc.; Phoenix (AZ); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Pay rate $20.90/hour

Schedule Tue-Sat 8:30AM-5:00PM

Medical/Dental/Vision insurance

Sick leave from day one

Paid holidays after 90 days

Pet insurance

Parental leave

Tuition reimbursement

Employee assistance programs

Discount programs

Job summary

McLane Company, Inc. is seeking a Customer Service Representative II to handle non-routine inquiries under limited supervision and provide accurate, timely information to build strong customer relationships.

The role involves monitoring reports, responding to inquiries, maintaining files, and training customers on business applications to maximize value for the organization. Strong communication and Microsoft Office skills are essential.

Qualifications

• High School Diploma or GED required.
• 2+ years of customer service experience.
• Typing 45 wpm and 10-key by touch.
• Strong verbal and written communication, plus organization.
• Proficient in Microsoft Office applications.
• Ability to prioritize tasks logically.
• Ability to learn quickly and meet deadlines.

Responsibilities

• Monitor customer reporting; communicate critical issues.
• Research and respond to customer inquiries.
• Maintain customer files to ensure up-to-date information.
• Manage customer requests for assistance, information, and issue resolution.
• Provide accurate and consistent responses to customer concerns and questions, taking immediate action to ensure customer needs are met.
• Maintain regular communication with decision makers within customer organizations.
• Train customers on various business applications to maximize company value to the organization.
• Analyze and respond to various customer requests involving store level and group level information.
• Respond to various customer requests and needs.
• Answer inquiries by phone, email, and internet response.
• Perform other duties as needed or assigned by supervisor.
• Other duties may be assigned.

Skills

Customer service experience

Typing 45 wpm

10-key by touch

Verbal and written communication

Organization and planning

Ability to learn quickly

English reading/writing proficiency

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

McLane Company, Inc. is seeking a Customer Service Representative II to handle non-routine inquiries under limited supervision and provide accurate, timely information to build strong customer relationships.

The role involves monitoring reports, responding to inquiries, maintaining files, and training customers on business applications to maximize value for the organization. Strong communication and Microsoft Office skills are essential.