Customer Service Specialist II - Problem Solver & Trainer

McLane Company, Inc.; Forest Park (GA); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

FSA/HSA

Company-paid life insurance

Paid vacation and sick leave after 90d

Paid holidays after 90 days

401(k) Profit Sharing

Job summary

McLane Company, Inc. in Forest Park, Georgia, is seeking a Customer Service Representative II to handle non-routine customer inquiries, maintain files, and ensure timely, accurate responses by phone, email, and online portals.

This full-time role emphasizes strong communication and relationship building with customers and decision makers. You will monitor reports, respond to inquiries, train customers on business applications, and ensure issues are resolved promptly.

Qualifications

• High School Diploma or GED.
• 2+ years of customer service experience.
• Type 45 wpm and 10-key by touch.
• Strong verbal and written communication and organization.
• Proficiency with Microsoft Office.
• Ability to prioritize tasks logically.
• Able to learn quickly and meet deadlines.
• English reading/writing proficiency for job tasks.

Responsibilities

• Monitor customer reporting; communicate critical issues.
• Research and respond to customer inquiries.
• Maintain customer files to ensure up-to-date information.
• Manage customer requests for assistance, information, and issue resolution.
• Provide accurate and consistent responses to customer concerns and questions.
• Train customers on various business applications.
• Analyze and respond to customer requests involving store level and group level information.
• Respond to inquiries by phone, email, and internet response.
• Perform other duties as needed or assigned by supervisor.

Skills

Customer service experience

Typing 45 wpm

10-key by touch

Verbal and written communication

Organization and planning

Prioritization

English reading/writing

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

McLane Company, Inc. in Forest Park, Georgia, is seeking a Customer Service Representative II to handle non-routine customer inquiries, maintain files, and ensure timely, accurate responses by phone, email, and online portals.

This full-time role emphasizes strong communication and relationship building with customers and decision makers. You will monitor reports, respond to inquiries, train customers on business applications, and ensure issues are resolved promptly.