Customer Service Specialist II — Evening Shift

McLane Company, Inc.; Macon (GA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

FSA/HSA

Life insurance

Vacation time

Sick leave

Paid holidays

401(k) Profit Sharing

Pet insurance

Parental leave

Employee assistance programs

Discount programs

Tuition reimbursement

Job summary

McLane Company, Inc. in Macon, Georgia is seeking a Customer Service Representative II to handle non-routine customer inquiries under limited supervision. You will contribute to strong business relationships by providing accurate, timely information and effective issue resolution.

The role requires at least 2 years of customer service experience, strong communication, and proficiency with Microsoft Office. It offers full-time hours, an evening shift, and a comprehensive benefits package.

Qualifications

• High School Diploma or GED.
• 2 or more years of customer service experience.
• Ability to type 45 wpm and perform 10-key by touch.
• Strong verbal and written communication skills, and organization and planning skills.
• Knowledge and experience with all Microsoft Office applications.
• Ability to prioritize pending tasks in a logical manner.
• Ability to learn quickly, retain information and meet deadlines.
• Ability to read, write, and understand English at work level.

Responsibilities

• Monitor customer reporting; communicate critical issues.
• Research and respond to customer inquiries.
• Maintain customer files to ensure up-to-date information.
• Manage customer requests for assistance, information, and issue resolution.
• Provide accurate and consistent responses to customer concerns and questions.
• Maintain regular communication with decision makers within customer organizations.
• Train customers on various business applications to maximize company value.
• Respond to various customer requests and needs.
• Answer inquiries by phone, email, and internet response.
• Perform other duties as needed or assigned by supervisor.

Skills

Customer service experience

Typing 45 wpm

10-key by touch

Microsoft Office

Verbal and written communication

Organization and planning

English fluency

Education

High School Diploma or GED

Job description

McLane Company, Inc. in Macon, Georgia is seeking a Customer Service Representative II to handle non-routine customer inquiries under limited supervision. You will contribute to strong business relationships by providing accurate, timely information and effective issue resolution.

The role requires at least 2 years of customer service experience, strong communication, and proficiency with Microsoft Office. It offers full-time hours, an evening shift, and a comprehensive benefits package.