Customer Service II — Solve Problems & Build Relationships

McLane Company, Inc; Forest Park (GA); On-site; USD 34,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

FSA/HSA and company-paid lifeinsurance

Vacation and sick leave accrual from 1

Paid holidays after 90 days

401(k) Profit Sharing Plan after 90 45

Pet insurance

Parental leave

Employee assistance programs

Discount programs

Tuition reimbursement

Job summary

McLane Company, Inc. in Georgia is seeking a Customer Service Representative II to handle non-routine customer inquiries, research and respond with accurate information, and maintain up-to-date customer files to ensure timely resolution and strong relationships.

This full-time role offers generous benefits beginning on day 60, paid holidays after 90 days, 401(k) profit sharing after 90 days, and additional programs such as tuition reimbursement and pet insurance, supporting a nationwide network.

Qualifications

• High School Diploma or GED.
• 2+ years of customer service experience.
• Type 45 wpm and 10-key by touch.
• Strong verbal and written communication skills; organized and planful.
• Knowledge and experience with all Microsoft Office applications.
• Ability to prioritize tasks and meet deadlines.
• English reading/writing sufficient for job tasks and safety.

Responsibilities

• Monitor customer reporting; communicate critical issues.
• Research and respond to customer inquiries.
• Maintain customer files; ensure up-to-date information.
• Manage customer requests for assistance, information, and issue resolution.
• Provide accurate and consistent responses; take action to meet customer needs.
• Maintain regular communication with decision makers within customer organizations.
• Train customers on business applications to maximize company value.
• Analyze and respond to customer requests involving store/group information.
• Answer inquiries by phone, email, and internet response.

Skills

Typing 45 wpm

10-key by touch

Strong communication

Organization & planning

MS Office proficiency

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

McLane Company, Inc. in Georgia is seeking a Customer Service Representative II to handle non-routine customer inquiries, research and respond with accurate information, and maintain up-to-date customer files to ensure timely resolution and strong relationships.

This full-time role offers generous benefits beginning on day 60, paid holidays after 90 days, 401(k) profit sharing after 90 days, and additional programs such as tuition reimbursement and pet insurance, supporting a nationwide network.