Customer Service Specialist II — Elevate Experience

McLane Company, Inc.; Concord (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Benefits begin day 60 (medical, dental

Vision insurance

Vacation and sick leave accrual from 1

Paid holidays after 90 days

Pet insurance

Tuition reimbursement program

Job summary

McLane Company, Inc. is seeking a Customer Service Representative II to handle non-routine customer issues under limited supervision and build strong business relationships through accurate, timely information and solutions.

You will monitor customer reporting, respond to inquiries, maintain files, and train customers on business applications to maximize value. Strong communication, organization, and proficiency with Microsoft Office are required.

Qualifications

• High School Diploma or GED.
• 2+ years of customer service experience.
• Ability to type 45 wpm and perform 10-key by touch.
• Strong verbal and written communication skills, and organization and planning skills.
• Knowledge and experience with all Microsoft office applications.
• Ability to prioritize pending tasks in a logical manner.
• Ability to learn quickly, retain information and meet deadlines.
• This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely.

Responsibilities

• Monitor customer reporting; communicate critical issues.
• Research and respond to customer inquiries.
• Maintain customer files to ensure up to date information.
• Manage customer requests for assistance, information, and issue resolution.
• Provide accurate and consistent responses to customer concerns and questions, taking immediate action to ensure customer needs are met.
• Maintain regular communication with decision makers within customer organizations.
• Train customers on various business applications to maximize company value to the organization.
• Analyze and respond to various customer requests involving store level and group level information.
• Respond to various customer requests and needs.
• Answer inquiries by phone, email, and internet response.
• Perform other duties as needed or assigned by supervisor.
• Other duties may be assigned.

Skills

Customer service experience

Typing 45 wpm

10-key by touch

Verbal communication

Written communication

Organization

Planning

Teamwork

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

McLane Company, Inc. is seeking a Customer Service Representative II to handle non-routine customer issues under limited supervision and build strong business relationships through accurate, timely information and solutions.

You will monitor customer reporting, respond to inquiries, maintain files, and train customers on business applications to maximize value. Strong communication, organization, and proficiency with Microsoft Office are required.