Customer Service Specialist II: Trusted Problem Solver

McLane Company, Inc; Concord (NC); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

FSA/HSA

Life Insurance

Vacation and Sick Leave

Paid Holidays after 90 days

401(k) Profit Sharing

Job summary

McLane Company, Inc. is seeking a Customer Service Representative II in Concord, NC. You will handle non-routine customer inquiries, provide accurate information, and support strong business relationships through reliable communication.

The role focuses on timely issue resolution, maintaining files, and training customers on business applications to maximize value. We value teamwork, organization, and problem-solving abilities in a fast-paced distribution environment.

Qualifications

• 2+ years of customer service experience.
• Ability to type 45 wpm and perform 10-key by touch.
• Strong verbal and written communication and organizational skills.
• Proficiency with Microsoft Office applications.
• Ability to read, write, and understand English at work performance level.

Responsibilities

• Monitor customer reporting; communicate critical issues.
• Research and respond to customer inquiries.
• Maintain customer files to ensure up-to-date information.
• Manage customer requests for assistance, information, and issue resolution.
• Provide accurate and consistent responses to customer concerns and questions.
• Maintain regular communication with decision makers within customer organizations.
• Train customers on various business applications to maximize company value.
• Analyze and respond to customer requests involving store and group information.
• Respond to inquiries by phone, email, and internet.

Skills

Customer service

Communication

Data entry

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

McLane Company, Inc. is seeking a Customer Service Representative II in Concord, NC. You will handle non-routine customer inquiries, provide accurate information, and support strong business relationships through reliable communication.

The role focuses on timely issue resolution, maintaining files, and training customers on business applications to maximize value. We value teamwork, organization, and problem-solving abilities in a fast-paced distribution environment.