Customer Service Specialist I: Fast-Paced Support & Growth

McLane; Town of Hebron (NY); Presencial; USD 22.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

FSA/HSA

Company-paid life insurance

Vacation time

Sick leave from day one

Paid holidays after 90 days

Pet insurance

Parental leave

Employee assistance programs

Discount programs

Tuition reimbursement

Descripción de la vacante

McLane is hiring a Customer Service Representative I to handle customer inquiries, maintain files, and ensure timely responses across phone, email, and internet channels. You’ll learn our products, train customers, and collaborate with decision makers to maximize value.

The role emphasizes reliability, organization, and clear communication. Requires a High School Diploma or GED, up to 2 years of experience, and proficiency with MS Office.

Formación

• Ability to type 45 wpm and perform 10-key by touch.
• Strong verbal and written communication skills, and organization and planning skills.
• Knowledge and experience with Microsoft office applications.
• Ability to prioritize pending tasks in a logical manner.
• Ability to learn quickly and retain information.
• Reads, writes, and understands English at work level to perform tasks safely.

Responsabilidades

• Maintain customer files to ensure up-to-date information.
• Research and respond to customer inquiries.
• Manage customer requests for assistance, information, and issue resolution.
• Provide accurate and consistent responses to customer concerns and questions, taking immediate action to meet needs.
• Maintain regular communication with decision makers within customer organizations.
• Train customers on various business issues and applications to maximize value.
• Respond to customer requests via phone, email, and internet.
• Perform other duties as needed or assigned by supervisor.
• Other duties may be assigned.

Conocimientos

Typing 45 wpm

10-key by touch

Verbal & written communication

MS Office

Organization & planning

English reading/writing

Educación

High School Diploma or GED

Herramientas

Microsoft Office

Descripción del empleo

McLane is hiring a Customer Service Representative I to handle customer inquiries, maintain files, and ensure timely responses across phone, email, and internet channels. You’ll learn our products, train customers, and collaborate with decision makers to maximize value.

The role emphasizes reliability, organization, and clear communication. Requires a High School Diploma or GED, up to 2 years of experience, and proficiency with MS Office.