Customer Service Specialist II: Solutions & Impact

McLane Company, Inc; Smithsonia (GA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

FSA/HSA

Company-paid life insurance

Vacation time and sick leave accrual

Paid holidays after 90 days

401(k) Profit Sharing after 90 days

Pet insurance

Parental leave

Employee assistance programs

Discount programs

Tuition reimbursement

Job summary

McLane Company, Inc is seeking a Customer Service Representative II to handle routine and non-routine customer inquiries with accuracy and timeliness. You will maintain files, respond to requests, and train customers on business applications to maximize value.

The role requires strong communication skills and proficiency with MS Office in a fast-paced environment. Join a team focused on delivering reliable service, building relationships with customers, and supporting corporate goals.

Qualifications

• High School Diploma or GED.
• 2+ years of customer service experience.
• Type 45 wpm and 10-key by touch.
• Strong verbal and written communication skills.
• Proficient with Microsoft Office applications.
• Read and write English fluently.

Responsibilities

• Monitor customer reporting; communicate critical issues.
• Research and respond to customer inquiries.
• Maintain customer files to ensure up-to-date information.
• Manage customer requests for assistance, information and resolution.
• Provide accurate, consistent responses to concerns; take action to meet needs.
• Maintain regular communication with decision makers within customer organizations.
• Train customers on various business applications to maximize value.
• Analyze and respond to requests involving store and group information.
• Respond to customer requests and needs.
• Answer inquiries by phone, email, and internet response.
• Perform other duties as needed or assigned by supervisor.
• Other duties may be assigned.

Skills

Customer service

Communication

English

Typing 45 wpm

10-key by touch

MS Office

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

McLane Company, Inc is seeking a Customer Service Representative II to handle routine and non-routine customer inquiries with accuracy and timeliness. You will maintain files, respond to requests, and train customers on business applications to maximize value.

The role requires strong communication skills and proficiency with MS Office in a fast-paced environment. Join a team focused on delivering reliable service, building relationships with customers, and supporting corporate goals.