Customer Service Specialist II — Responsive Support & Solutions

McLane Company, Inc.; Oklahoma City (OK); Sur place; USD 17 000 - 23 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

FSA/HSA

Life insurance

Paid time off

Paid holidays

Pet insurance

Parental leave

Employee discounts

Tuition reimbursement

Résumé du poste

McLane Company, Inc. is seeking a Customer Service Representative II to handle non-routine customer inquiries under limited supervision, delivering accurate information and solutions to build strong relationships.

The position offers a Tue-Sat schedule (7:30am–4:30pm) with a pay rate of $18.00 per hour and benefits start on the 60th day, including medical, dental, vision, life insurance, and more. Requires 2+ years of customer service experience and MS Office proficiency.

Qualifications

• High School Diploma or GED required.
• 2+ years of customer service experience.
• Type at least 45 wpm and use 10-key by touch.
• Strong verbal and written communication; organized and detail-oriented.
• Proficient with Microsoft Office applications.
• Ability to prioritize tasks and meet deadlines.
• Must read/write/understand English well for job tasks.
• Commitment to safety and quality in the workplace.

Responsabilités

• Monitor customer reporting; communicate critical issues.
• Research and respond to customer inquiries.
• Maintain customer files with up-to-date information.
• Manage customer requests for assistance and issue resolution.
• Provide accurate, consistent responses to customer concerns.
• Maintain communication with decision makers within customer organizations.
• Train customers on business applications to maximize value.
• Analyze and respond to store and group level information.
• Respond to inquiries by phone, email, and online.
• Perform other duties as assigned by supervisor.

Connaissances

Typing 45 wpm

10-key by touch

Verbal & written communication

Organization & planning

Prioritize tasks

English reading/writing

Formation

High School Diploma or GED

Outils

Microsoft Office

Description du poste

McLane Company, Inc. is seeking a Customer Service Representative II to handle non-routine customer inquiries under limited supervision, delivering accurate information and solutions to build strong relationships.

The position offers a Tue-Sat schedule (7:30am–4:30pm) with a pay rate of $18.00 per hour and benefits start on the 60th day, including medical, dental, vision, life insurance, and more. Requires 2+ years of customer service experience and MS Office proficiency.