Customer Support Specialist I — Weekly Pay & Training

Genesco Inc.; Nashville (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Weekly pay

Paid training

Supportive team environment

Comprehensive benefits package

Job summary

Genesco Inc. in Nashville is seeking a Customer Support Specialist I to provide prompt, effective assistance across phone, email, and chat while upholding brand standards and privacy.

You will resolve inquiries on orders and products, collaborate with cross-functional teams, meet performance metrics, participate in paid training, and contribute to a supportive, team-oriented environment within a dynamic retail organization.

Qualifications

• Fluent in English with strong typing skills.
• Strong verbal, written, and interpersonal communication skills.
• Ability to thrive in a fast-paced, dynamic environment while meeting performance expectations.
• Proficiency in learning and using new software applications.
• Reliable attendance and willingness to work a flexible schedule, including performance-based schedule bidding.

Responsibilities

• Communicate with customers via phone to provide accurate and timely information on orders, promotions, shipments, product details, and returns.
• Foster strong customer relationships to enhance retention and loyalty.
• Work cross-functionally with internal teams to ensure seamless customer experience.
• Meet individual and team performance metrics, including adherence, handle time, quality assurance, and attendance.
• Serve as a brand ambassador by upholding company values and delivering outstanding service.
• Apply coaching, feedback, and training to enhance performance and customer satisfaction.
• Ensure the security and privacy of customer information.
• Perform additional duties as required to support business operations.

Skills

Communication

Problem-solving

Attention to detail

Typing speed

Attendance & flexibility

Education

High school diploma or GED

Job description

Genesco Inc. in Nashville is seeking a Customer Support Specialist I to provide prompt, effective assistance across phone, email, and chat while upholding brand standards and privacy.

You will resolve inquiries on orders and products, collaborate with cross-functional teams, meet performance metrics, participate in paid training, and contribute to a supportive, team-oriented environment within a dynamic retail organization.