Customer Experience Specialist - POS & Mentoring

Nordstrom Inc; Nashville (TN); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical/Vision, Dental

401k, PTO

Job summary

Nordstrom Inc. is seeking a customer-focused specialist in Nashville to deliver friendly service and resolve purchase and return inquiries. You will handle POS transactions, assist with order pickup, and help maintain accurate inventory while building trust with customers and teammates.

Hours vary and include evenings/weekends. You may mentor new hires on the register and support a positive team environment, while upholding privacy and security of customer information.

Qualifications

• Customer service experience is required.
• Ability to train new hires on POS and store systems.
• Strong communication and multitasking skills are essential.

Responsibilities

• Deliver friendly service and resolve customer needs from start to finish.
• Process transactions accurately at the register and support inventory accuracy.
• Resolve returns and exchanges and assist with order pickup inquiries.
• Mentor new employees on the register and store procedures.
• Protect customer information through education and compliance.

Skills

Customer service

POS training

Multi-device proficiency

Team collaboration

Clear communication

Tools

POS systems

Store systems

MS Windows

iOS

Android

Job description

Nordstrom Inc. is seeking a customer-focused specialist in Nashville to deliver friendly service and resolve purchase and return inquiries. You will handle POS transactions, assist with order pickup, and help maintain accurate inventory while building trust with customers and teammates.

Hours vary and include evenings/weekends. You may mentor new hires on the register and support a positive team environment, while upholding privacy and security of customer information.