Multichannel Support Specialist & Brand Ambassador

Genesco; Nashville (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Weekly pay

Paid training

Supportive team environment

Comprehensive benefits

Job summary

Genesco is seeking a Customer Support Specialist I to deliver exceptional service to internal and external customers across multiple channels. You will handle inquiries, resolve issues, and maintain high standards of accuracy and professionalism.

The role emphasizes proactive communication, brand representation, and collaboration with cross-functional teams to ensure a positive customer experience.

Qualifications

• Fluent in English and strong typing skills.
• 1-2 years of customer service or retail experience.
• Ability to thrive in a fast-paced environment and meet performance expectations.
• Proficiency in learning and using new software applications.
• Strong verbal and written communication abilities.
• Reliable attendance and flexible schedule.
• Attention to detail and ability to multitask effectively.

Responsibilities

• Communicate with customers via phone to provide accurate information on orders, promotions, shipments, products, and returns.
• Foster strong customer relationships to improve retention and loyalty.
• Collaborate with internal teams to ensure a seamless customer experience.
• Meet individual and team performance metrics including adherence, handle time, quality, and attendance.
• Serve as a brand ambassador by upholding company values and delivering outstanding service.
• Apply coaching, feedback, and training to enhance performance and satisfaction.
• Ensure the security and privacy of customer information.

Skills

Verbal communication

Written communication

Interpersonal skills

Problem-solving

Typing speed

English fluency

Multitasking

Education

High school diploma or GED

Job description

Genesco is seeking a Customer Support Specialist I to deliver exceptional service to internal and external customers across multiple channels. You will handle inquiries, resolve issues, and maintain high standards of accuracy and professionalism.

The role emphasizes proactive communication, brand representation, and collaboration with cross-functional teams to ensure a positive customer experience.