Customer Experience Specialist — Brand & Support Pro

Johnston & Murphy; Nashville (TN); On-site; USD 42,000 - 52,000; Full time

Job summary

Johnston & Murphy in Nashville is seeking a Customer Experience Specialist I to deliver prompt support to customers and retail locations across the US. You will handle orders, shipments and returns with strong verbal and written communication, and resolve issues with empathy and accuracy.

Ideal candidates have 1-2 years in customer service, proficiency in Microsoft Office, and the ability to learn new software. You will work a scheduled shift 7:00am–7:00pm; some Saturdays may be required.

Qualifications

• 1-2 years of customer service/call center experience; 1 year of retail experience preferred
• High school diploma or equivalent; some college preferred
• Proficient in Microsoft Office; especially Word and Excel
• Ability to quickly learn new software and applications
• Excellent verbal and written communication skills
• Follow procedures with minimal error
• Ability to manage work and effectively multi-task
• Interpersonal skills and customer-focused attitude to contribute to team success
• Must be able to work a scheduled shift between 7:00am and 7:00pm Monday - Friday and occasional Saturday shift 9:00am–2:00pm

Responsibilities

• Provide timely support via phone and e-mail from customers, retail stores and other departments concerning orders, shipments and returns
• Meet individual and team customer focused goals
• Provide timely feedback regarding system needs, process improvements, website issues or customer concerns
• Act as an ambassador for the brand, and adhere to core values
• Make good decisions based on analysis and knowledge; works with urgency and moves issues to closure
• Assist with special projects within our Retail Operations and E-Commerce Departments

Skills

Customer service

Verbal communication

Written communication

Problem solving

Multi-tasking

Education

High school diploma

Some college

Tools

Microsoft Office

Excel

Word

Job description

Johnston & Murphy in Nashville is seeking a Customer Experience Specialist I to deliver prompt support to customers and retail locations across the US. You will handle orders, shipments and returns with strong verbal and written communication, and resolve issues with empathy and accuracy.

Ideal candidates have 1-2 years in customer service, proficiency in Microsoft Office, and the ability to learn new software. You will work a scheduled shift 7:00am–7:00pm; some Saturdays may be required.