Customer Support Specialist - Multi-Channel & Order Expert

Workwear Outfitters, LLC; Nashville (TN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Vision, Dental

Life and Disability insurance

401K

Tuition reimbursement

Employee Assistance Program

Flexible Spending Accounts

Job summary

Workwear Outfitters, LLC in Nashville, Tennessee is seeking a Customer Support Representative to manage inquiries across phone, email, and live chat, delivering accurate information to customers, the sales team, and management on routine inquiries.

Responsibilities include building customer loyalty, processing orders accurately, researching solutions, and maintaining records in company systems while contributing to operational efficiency and exceptional service.

Qualifications

• High school diploma required; associate's or bachelor's degree preferred.
• 1+ years of customer service, call center, retail, hospitality, or client support experience.
• Experience supporting multi-channel customer interactions (phone, email, chat etc).

Responsibilities

• Handle inbound and outbound customer communications across phone, email, and live chat.
• Process customer orders accurately and provide prompt, professional responses.
• Research appropriate solutions for customers’ needs and provide website portal support.
• Maintain accurate records of customer interactions, transactions, and order updates in company systems.

Skills

Customer service

Multi-channel support

Order management

Shipping and billing

Data analysis

Verbal communication

Written communication

Excel

Microsoft Office

Education

High school diploma

Associates degree

Bachelor's degree

Tools

Order management systems

CRM software

Job description

Workwear Outfitters, LLC in Nashville, Tennessee is seeking a Customer Support Representative to manage inquiries across phone, email, and live chat, delivering accurate information to customers, the sales team, and management on routine inquiries.

Responsibilities include building customer loyalty, processing orders accurately, researching solutions, and maintaining records in company systems while contributing to operational efficiency and exceptional service.