Onsite Customer Support Specialist I

Journeys; Nashville (TN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Weekly pay

Paid training

Medical, dental, and vision insurance

Mental health resources

Education assistance and student loan‑

Domestic partner allowance

Job summary

Journeys is seeking a Customer Support Specialist I to join our onsite team in Nashville. You will interact with customers by phone, provide accurate order and product information, handle inquiries across channels, and uphold brand standards in a fast-paced environment.

Ideal candidates have a High School diploma or GED, 1–2 years of customer service or retail experience, and strong English communication. You will engage with internal teams, meet performance metrics, and contribute to an

Qualifications

• High school diploma or GED.
• 1-2 years of customer service or retail experience preferred.
• Strong verbal, written, and interpersonal communication skills.
• Ability to thrive in a fast-paced, dynamic environment while meeting performance expectations.
• Proficiency in learning and using new software applications.
• Excellent problem-solving and conflict-resolution skills.
• Strong attention to detail and multitasking ability.
• Reliable attendance and willingness to work a flexible schedule, including performance-based schedule bidding.
• Fluent in English with strong typing skills (minimum words-per-minute requirement).

Responsibilities

• Communicate with customers via phone to provide accurate and timely information on orders, promotions, shipments, product details, and returns.
• Foster strong customer relationships to enhance retention and loyalty.
• Work cross-functionally with internal teams to ensure seamless customer experience.
• Meet individual and team performance metrics, including adherence, handle time, quality assurance, and attendance.
• Serve as a brand ambassador by upholding company values and delivering outstanding service.
• Apply coaching, feedback, and training to enhance performance and customer satisfaction.
• Ensure the security and privacy of customer information.
• Perform additional duties as required to support business operations.

Skills

Strong communication

Typing / mpm

Adaptability

Education

High school diploma or GED

Tools

CRM software

Job description

Journeys is seeking a Customer Support Specialist I to join our onsite team in Nashville. You will interact with customers by phone, provide accurate order and product information, handle inquiries across channels, and uphold brand standards in a fast-paced environment.

Ideal candidates have a High School diploma or GED, 1–2 years of customer service or retail experience, and strong English communication. You will engage with internal teams, meet performance metrics, and contribute to an