Onsite Chat & Phone Support Specialist

Journeys Group; Nashville, Northern (TN, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Weekly pay

Paid training

Health insurance

Mental health resources

Education assistance

Domestic partner benefits

Job summary

Journeys Group is seeking a Chat Support Representative for an onsite role in Nashville. You will handle inquiries via phone across orders, promotions, shipments, product details, and returns, while upholding brand standards and delivering exceptional service.

The ideal candidate has 1–2 years in customer service, strong communication, and the ability to work in a fast-paced environment. Weekly pay and paid training are provided, with comprehensive health benefits and ongoing support.

Qualifications

• 1–2 years of customer service or retail experience preferred.
• Strong verbal and written communication skills.
• Ability to thrive in a fast-paced environment and meet performance expectations.
• Proficiency with learning and using new software applications.
• Fluent in English with strong typing skills.

Responsibilities

• Answer customer inquiries by phone about orders, promotions, shipments, and returns.
• Build strong customer relationships to improve retention.
• Collaborate with internal teams for a seamless experience.
• Meet performance metrics such as adherence, handle time, and quality.
• Represent the brand with company values and service excellence.
• Apply coaching and training to improve performance and satisfaction.
• Protect customer information privacy.
• Perform additional duties as needed.

Skills

Customer service

Communication skills

Problem-solving

Multitasking

Attention to detail

Education

High school diploma or GED

Tools

CRM software

Job description

Journeys Group is seeking a Chat Support Representative for an onsite role in Nashville. You will handle inquiries via phone across orders, promotions, shipments, product details, and returns, while upholding brand standards and delivering exceptional service.

The ideal candidate has 1–2 years in customer service, strong communication, and the ability to work in a fast-paced environment. Weekly pay and paid training are provided, with comprehensive health benefits and ongoing support.