Deposit Operations Payment Specialist (FT)

Westfield Bank; Westfield (MA); On-site; USD 45,000 - 65,000; Full time

Job summary

Westfield Bank is looking for a Deposit Operations Payment Specialist to provide back-office support and expertise in ACH and Instant Payments. This full-time role focuses on ensuring compliance with regulatory standards and addressing customer inquiries.

The ideal candidate has at least one year of relevant experience, a strong attention to detail, and excels in customer service and problem-solving. If you’re a detail-oriented individual with knowledge of deposit operations, we encourage you to apply.

Qualifications

• Minimum 1 year of bank deposit operations and ACH processing experience.
• Strong attention to detail and accuracy.
• Excellent customer service and problem-solving skills.

Responsibilities

• Serve as a subject matter expert for ACH and Instant Payments.
• Process daily ACH returns and exceptions.
• Assist in training new Deposit Operations Associates.

Skills

Communication

Job Knowledge

Productivity & Time Management

Quality

Teamwork & Cooperation

Education

High School Diploma or GED

Accredited ACH Professional (AAP) certification

Tools

Microsoft Office (Word and Excel)

Job description

Job Title: Deposit Operations Payment Specialist

Department: Operations

Job Status: Full Time

FLSA Status: Non-Exempt

Grade: 8

Amount of Travel: No Travel

Reports To: Deposit Operations Assistant Manager

Positions Supervised: N/A

POSITION SUMMARY

Responsible for providing back‑office support to customers, bank staff and Deposit Operations Associates relating to products and services offered and administered by the Operations Department. Subject matter expert in ACH and Instant Payment processing.

ESSENTIAL FUNCTIONS

• Serve as a subject matter expert and resource for ACH and Instant Payments in accordance with Regulation E and NACHA rules and guidelines.
• Interpret and apply bank deposit operations and ACH compliance requirements, ensuring all transactions adhere to applicable NACHA rules, regulatory standards, and internal risk‑management controls.
• Main point of contact for customers and branch staff to research and resolve ACH and Instant Payment inquiries.
• Reviews daily ACH Exception and Reject Reconciliation reports to process non‑posted items, IAT transactions, death notifications, and ACH rejected items.
• Determines exception transaction results and processes daily ACH returns through DNA Core system and FedLine Advantage.
• Reviews daily workflow queues in OnBase to review and process all Reg E and corporate claims, stop payments, and federal benefits enrollment forms.
• Processes reclamations within the established timeframe.
• Processes ACH Positive Pay Returns from the BGDS Department daily.
• Downloads Fed ACH Returns report from FedLine Advantage weekly.
• Downloads standard reports from FedLine Advantage monthly.
• Researches and reconciles any outages on the ACH In Process General Ledger account.
• Balances the ELAN account monthly.
• Utilizes Payment Exchange system to monitor Instant Payment transactions including Instant Payment fraud and disputes.
• Provides support and backup on all tasks performed by the Deposit Operations Associates.
• Assists in training new and existing Deposit Operations Associates on ACH and Instant Payments related tasks.
• Assists the Deposit Operations Manager, as needed.
• Identify areas for improvement and work with management to implement recommended changes.
• Monitors procedures for accuracy and update as needed.
• Research problems of a more complex nature.
• Process all adjustment requests.
• Assists with gathering documentation for audit requests.
• Must complete NACHA, NEACH, BSA, AML, and other Regulatory and Continuing Education as assigned.
• Must adhere to all bank and regulatory policies and procedures specific to position.
• Performs additional duties as requested.

POSITION QUALIFICATIONS

Competencies

• Communication
• Job Knowledge
• Productivity & Time Management
• Quality
• Teamwork & Cooperation

EDUCATION/EXPERIENCE/SKILLS & ABILITIES

• High School Diploma or GED required.
• Minimum 1 year of bank deposit operations and ACH processing experience.
• Accredited ACH Professional (AAP) certification after two years of ACH experience.
• Strong attention to detail and accuracy.
• Excellent customer service and problem‑solving skills.
• Working knowledge of Microsoft Office (Word and Excel).
• Ability to multi‑task with good organizational skills. Working knowledge of the bank’s deposit products and services.

PHYSICAL DEMANDS

Stand – Occasionally; Walk – Occasionally; Sit – Constantly; Handling/Fingering – Occasionally; Push/Pull – Occasionally (12–25 lbs). No requirements for Reach Outward, Reach Above Shoulder, Climb, Crawl, Squat or Kneel, or Bend. Other Physical Requirements: None.

Westfield Bank has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.