eServices Specialist

Coast360 Federal Credit Union; Guam; On-site; USD 60,000 - 80,000; Full time

Job summary

Coast360 Federal Credit Union in Guam seeks an eServices Specialist to support electronic transactions, ACH originations, wires, and remote deposit capture. You will help protect members, ensure accuracy, and deliver excellent service in a team environment.

The role involves training eServices Officers, monitoring fraud alerts, assisting with ATM/EFT services, and contributing to audits and process improvements while upholding security and confidentiality.

Qualifications

• High school diploma or GED is required.
• 3+ years of electronic services experience in a full-service financial institution (ACH, wires, card services, fraud monitoring, etc.).
• AAP (Accredited ACH Professional) certification is required.
• Valid driver's license is required.
• Strong attention to detail and ability to handle high‑risk transactions.
• Excellent communication, organization, problem‑solving, and interpersonal skills.
• Ability to train others and demonstrate leadership in a team environment.

Responsibilities

• Processes and reviews ACH originations, incoming ACH transactions, and domestic and international wire transfers.
• Monitors daily fraud alerts and contacts members regarding potential fraudulent activity.
• Reviews and clears escalated OFAC alerts and processes Notices of Reclamation.
• Supports card embossing, card inventory, remote deposit capture, check scanning, and share draft processing.
• Trains and provides guidance to eServices Officers on electronic banking products, services, procedures, and transaction processing.

Skills

Attention to detail

Communication skills

Team leadership

Training others

Problem solving

Education

High school diploma or GED

Job description

We are seeking a detail-oriented and experienced eServices Specialist to join our team and support the safe, accurate, and efficient processing of electronic financial transactions. This position plays an important role in ACH and wire processing, fraud monitoring, card services, remote deposit capture, and electronic banking operations.The ideal candidate is a dependable, organized professional who enjoys working in a team environment, has strong attention to detail, and is committed to protecting members and providing excellent service.Key Responsibilities:Processes and reviews ACH originations, incoming ACH transactions, and domestic and international wire transfersMonitors daily fraud alerts and contacts members regarding potential fraudulent activityReviews and clears escalated OFAC alerts and processes Notices of ReclamationSupports card embossing, card inventory, remote deposit capture, check scanning, and share draft processingTrains and provides guidance to eServices Officers on electronic banking products, services, procedures, and transaction processingAssists with ATM, EFT, direct deposit, payroll deduction, automatic transfer, and other electronic servicesAssists with reports, audits, internal controls, and departmental process improvementsProvides support to member centers and helps resolve electronic services questions and issuesMay provide team leadership and assist with supervision in the absence of the eServices Supervisor or Support Services ManagerPromotes compliance, security, accuracy, and exceptional member serviceCross-sells credit union products and servicesPerforms other duties as assignedQualificationsHigh school diploma or GED requiredThree (3) or more years of related electronic services experience in a full-service financial institution, including ACH, wire processing, card services, fraud monitoring, or similar functions; or equivalent combination of education, training, and experienceAAP (Accredited ACH Professional) certification requiredValid driver's license requiredStrong attention to detail and ability to handle sensitive, high-risk transactionsExcellent communication, organization, problem-solving, and interpersonal skillsAbility to train others and demonstrate leadership in a team environmentKnowledge of electronic banking operations, applicable regulations, policies, and proceduresAbility to maintain confidentiality and exercise sound judgment when handling sensitive member and transaction information